Hmm this gives me more confidence. I have met some good CAs at store but never developed one relationship due to online ordering, (none of the items are available in store). I'll think about this some as I have to go back to LV this weekend to pick up some more goodies. Thanks for your input!!I did all online shopping until I ended up striking gold early in the morning at KOP. I sent one back via UPS and picked up three in store, then went back a few days later after cogitating. No embarrassment, and my CA was super cool about it because he couldn’t believe I got so many, including my reverse. (Thanks, tPF!) He is probably my new go-to CA going forward. Granted, the return/refund process took a while and there were four PMs on my credit card at one point.