Hello! I am on the same boat as you! I have a Made in Italy and found that my monogram canvas is upside down as well. I think the CS rep you spoke with might have misunderstood you, same as one of my SA's did when I called her on the phone. She thought I was talking about the pattern on the "back" of the bag. I had to text her a photo and explain to her that it was "underneath" the flap that was upside down!
Lol, I came in the next day to see my other SA (the one who sold me the bag), and he and the store manager apologized for it, but didn't flat out say it was a defect. He simply said, it might be the ones from MII only, but as far as he knew, him and his coworkers said mine was one of two MII bags they have ever seen. And they haven't heard any reports from the other customer who bought an MII. He has only seen MIU/MIF and that the patter shouldn't be upside down, but that he would be happy to replace it, defect or not.
I looked at TWO replacement PMs. One was MIU in which its vachetta tab on the front flap was very FRIZZY! It literally looked like a bunch of hay squeezed into it lol. It had no sticker on the lock mechanism, so it had one FINE long scratch on it - like someone's diamond ring or key scratched it lol.
The second was MIF but it had two fingernail-like scratches on the top vachetta handle and even looked like it had a slight UNEVEN patina and also CHIPPED glazing on the sides! Lol. This one also had no protective sticker on the lock mechanism so it had horrible mini SCRATCHES and abrasions on it =(
I'm not sure what to do. I don't know which country makes better quality bags, but the quality on those PMs were unforgivable! My PM is entirely perfect (stitching, lock, glazing, and even vachetta) except for the upside down Monogram pattern. I didn't even notice until an IG friend told me about this lol. I am almost just going to keep mine, as I told her that I feel like I bonded with this particular one, but I admit it does make me feel sad to hear/read that this upside down pattern is a defect =(
I don't plan on ever selling this bag anyway bc I love it so much, but if I were to give it to my mom or daughter in the future, I don't want someone to see it and tell them its a defect or a fake lol.
My SA said to text him back when I come back from vacation. Maybe he will find a good one for me. If not, then I'm over it. Lol. I hope to hear updates from you!!!! Good luck!!!!
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I have requested a new one