Thank you everyone who provided information on the repair here. After waiting for a month, LV called and said the bag is repaired and ready for pickup!
I was told that the bag was sent to the US for repair.
Yay! New and shiny slider and the zipper is working again!
For future reference this is the repair description and it’s free of charge!
View attachment 4243028
This experience is very positive for me, knowing that LV will stand behind their product and repair it as best as they can is so important for me. I was worried they won’t repair it due to the age of the bag and there’s a slight crack on the canvas near where the D ring is.
It is also interesting to see that they seem to be able to trace back the purchase date of the bag (Oct 11, 2003)!!!
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(Uh I meannn for now
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