the PANDORA Thread

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#2,611
Tabitha14 said:
I don't even expect a package now when I get home. I am just going to wait the 14 days then email them. If they refuse I will put a dispute in but I think they will send out again.
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yep same here :rain: it's been 11 working days without counting the day the dispatch email was sent :cry: I'll be emailing them on Monday and if they refuse to send it out again I'm going to dispute it on paypal and never order from them again

It makes me sad because everything I ordered was for the bracelet that I'm putting together to represent my daughter :( I got some wonderful discounted charms and I'm planning on adding to it as the years go by and giving it to her on her 18th birthday :love:

Hopefully if it never shows then paypal will refund me so I can order them again from somewhere else or just figure out a way to get to the pandora concept store here...there's two of them but they're both an hour+ away from where I live.

Blech I hate being such a debbie downer lol I want this all sorted already so I can get my things and share pictures :p
 
#2,612
andrhearhea said:
I have horrible luck and all of the printers were down when Iade my return, so everything was handle written at the desk at the post office. I honestly have never returned anything I've purchased online (and I've ordered A LOT over the years) so maybe I messed up somewhere. Expensive lesson to learn. I'm trying to work with the JF staff to resolve it.

That being said, they never provided me with a tracking number and I never signed for it. I could have just said I never got my order once I realized they had sent me defective merchandise. Here's to hoping karma is on my side.
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Fingers crossed jewel first will do the right thing and refund you. I don't know if paypal would accept a hand written receipt.. Unless you have the tracking number?
 
#2,613
andrhearhea said:
I have horrible luck and all of the printers were down when Iade my return, so everything was handle written at the desk at the post office. I honestly have never returned anything I've purchased online (and I've ordered A LOT over the years) so maybe I messed up somewhere. Expensive lesson to learn. I'm trying to work with the JF staff to resolve it.

That being said, they never provided me with a tracking number and I never signed for it. I could have just said I never got my order once I realized they had sent me defective merchandise. Here's to hoping karma is on my side.
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I think you've been incredibly patient with them you gave them the benefit of rectifying the problem and now they seem to be dragging their feet. You've tried to solve things amicably with them and it don't seem to be getting you any where so maybe Go through last channel and dispute it through paypal you got nothing to lose if JF are not forthcoming it sad you have to do all this. Shame on you Jewel First! This poor lady shouldn't be losing money cos of dodgy merchandise you supplied. Rectify it ASAP !!
( hope they somehow read this :rtr:)
 
#2,614
Tabitha14 said:
I don't even expect a package now when I get home. I am just going to wait the 14 days then email them. If they refuse I will put a dispute in but I think they will send out again.
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Would this incident put you off ordering from Perlen again since you have ordered successfully before only I'm really put off with them wouldn't want to have to go and convince them that either I haven't received the package or package is very late scenario. :nogood:
 
#2,615
Missydora said:
I think you've been incredibly patient with them you gave them the benefit of rectifying the problem and now they seem to be dragging their feet. You've tried to solve things amicably with them and it don't seem to be getting you any where so maybe Go through last channel and dispute it through paypal you got nothing to lose if JF are not forthcoming it sad you have to do all this. Shame on you Jewel First! This poor lady shouldn't be losing money cos of dodgy merchandise you supplied. Rectify it ASAP !!

( hope they somehow read this :rtr:)
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Haha - thank you!! As I said it's my first time ever returning anything I've purchased online, so it figures that it's become such a hassle!! The irony is that I bought myself the charms as a reward to myself for getting a promotion at work - and now I've lost money :(
 
#2,625
Ardnas said:
Here are some of my retired charms (those are the ones that I did know were retired)



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Wow, your puzzle piece dangles are in great condition. They are so rare now. You only find those in used condition now but yours look brand new.


I have been trying to decide whether or not to buy a princess and the pea bead. I have seen them a few times on ebay, usually very expensive. My mother used to read me the story of the princess and the pea all the time out of a huge fairy tale book I have. Now I read it to my daughter and she thinks its funny lol she loves it too.
 
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