Hi! Technically, if your bag is not older than 10 years, Chanel should be able to do a repair. However, the problem I think might be that the GST is discontinued (was discontinued in 2015). I would definitely call them and ask if they will repair it. As FYI, when I sent in my bags to Chanel for repair/spa, they have never asked me for a receipt or authencity card. I have sent in bags purchased from a Chanel boutique which they would have my purchase on file, but also bags purchased from Saks which they would not have on file.
If Chanel says no... there is plan B!
I would suggest contacting Santana Leather Care. They repair and restore high end bags, including Chanel and Hermes. They are excellent, so good they have locations at Bergdorf and NM. They are a bit pricey, but they are worth it. I have a colleague who also lost one of her screws in her GST. I told her to go to Santana. No problem... they actually had an original Chanel screw (I think it's because Chanel actually contracts them out to do repairs also). That was about 6 years ago, so it was a long time. Even so, I am certain they will be able to find a matching screw. The good new is the GST is a classic. there are tons of them out there, and they are sent in often for repair/reconditioning. I would not worry... you bag will be fine! Here is their link:
Santana Leather Care | Fine Leather Repair & Restoration Specialists
I hope that helps. Good luck to you!
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Hi, does anyone know if Chanel will replace a screw I am missing on the ring holding the chain strap to the bag?
I have been told they don't repair anything that is older than 10 years. Also, I bought my bag pre-loved so I don't have a receipt or authenticity card. Thanks
They should repair for you (but for a charge). I have a seasonal flap that lost it's medallion and I took it into Bond Street and they sent it off for repair. £50 for the medallion but it was worth it to me!