Just stopped by the
Coach store with my damaged-in-shipping Oxblood Borough. I explained to the SA that I wasn't sure whether to exchange or return the bag and wanted to look around. The fact that the pebbled leather could become so slouchy had me question if I really liked the bag. She was really apologetic about the obvious lack of care in packing this bag and made a couple of calls while I looked at the Boroughs. She then came over and told me that she would honor my PCE on any of the medium Boroughs at the $598 price point. Just left with my warm grey retro leather medium Borough, and this one is complete LOVE! Definitely not where I thought I would end up after initially having a major crush on the Oxblood! But I am so happy thiis worked out, and I will now make all my purchases through this SA. She really went the extra step to make up for Coach's mistake, and make me a happy customer

Will take and post pics over the weekend!
Thank you all for letting me vent and for your suggestions. I am now in the Borough's Club to stay!!