Wow, this is really shocking... I researched the Favorite for a long time before I bought it and it's only now I'm seeing people bring up the crease. I thought it was just the plate getting scratched.
I completely agree with everything you're saying. I would dread having to bring my bag into LV if it started to develop a real problem. When I first got my Neverfull they had to replace it within the first week because the glazing was peeling off.
I also brought the same bag in 6 months after that because one of my side straps was starting to wringkle in an unnatural way because the other side was totally fine. It was weird.
And when I got my Favorite the plate was scratched and they had to put a new one one (thank God I found the best protector ever and it can't scratch now.)
But my point is, I agree we spend thousands on this stuff and it's almost embarrassing to bring every bag you buy (well, not my new Speedy 30 de) into the store for some kind of complaint. All the complaints are legit! But it just takes away from the special experience and love of the bag and store.
I almost don't even want to see flaws in my bags because I will just start to go crazy and won't be happy.
I guess I feel at a loss for you with these bags. I pray I don't see my own worsen. Keep us updated on your customer service experience. Hopefully they will play nice and stand behind their quality.
Can you share what protector you use? I hope my favorite doesn't start creasing
