Thanks for the info! I don't own one yet, but plan to buy one soon. I was hesitant since the SA I talked to at the LV boutique in CA told me there is no such thing as lifetime warranty as long as you own the bag. She even said in a jokingly way that if LV were to offer that free service they will be out of business.
Yeah, I'd def get another SA, too! She doesn't seem to be in the know and sounds a bit condescending! If I pay so much for a bag, things should be quality and have some quality backing! Even if that means changing the plate that scratches easily free of charge!