TERRIBLE gucci.com customer service

[jimmyshoogirl]

There's always a choice and mine wouldn't be to waste it on hold for an hour.

This is a high volume call time for all CS numbers. Most people make the mistake of calling during their midday break on a Monday. Call at night when most folks are preparing for bed.

 

[fabuleux]

There's always a choice and mine wouldn't be to waste it on hold for an hour.

This is a high volume call time for all CS numbers. Most people make the mistake of calling during their midday break on a Monday. Call at night when most folks are preparing for bed.

The point is how come a "luxury" brand keeps its clients on hold so long?? A quick google search shows hundreds of similar complaints about Gucci CS. Clearly they need to hire MORE minimum wage employees to answer the damn phone.

 

[fabuleux]

You guys.... I have a feeling death might come get me while I am on hold with Gucci. I see her waving through the window.

 

[Coach Lover Too]

Just start pushing zero over and over and over and sometimes it puts you right through.
Good luck!

 

[fabuleux]

Just start pushing zero over and over and over and sometimes it puts you right through.
Good luck!

Thanks for the tip!
Unfortunately it's not working. [emoji45]

 

[fabuleux]

@Gucci
You need to create jobs!

 

[fabuleux]

I believe I may have gone insane...

 

[SkeeWee1908]

I believe I may have gone insane...

Check your PM.

 

[fabuleux]

YEAH
I just spoke to a human!!!
HAPPY DANCE
now I am on hold again...
"A brief hold..."

 

[fabuleux]

Ok - problem solved.
The lady on the phone was very nice though. I give her a [emoji817] for politeness.

 

[papertiger]

Ok - problem solved.
The lady on the phone was very nice though. I give her a [emoji817] for politeness.

Was this gucci.com CS?

 

[Coach Lover Too]

Thanks for the tip!
Unfortunately it's not working. [emoji45]

Well crap, I'm sorry. That sucks! Do they have live chat?
NM, should have kept reading! Glad you finally got someone.

 

[SkeeWee1908]

YEAH
I just spoke to a human!!!
HAPPY DANCE
now I am on hold again...
"A brief hold..."

LOL I'm glad you were finally able to speak with someone.

 

[fabuleux]

Was this gucci.com CS?

yes.

 

[papertiger]

yes.

Your not alone. As you can see by the thread I've merged this one with. Glad it turned out OK for you.

I emailed them ages ago about a custom order, they never replied at all. I went through my store in the end, all the SAs are amazing there.