TERRIBLE gucci.com customer service

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#92
I've never see that on their site lol. Where did you find that Iinfo? I can't seem to locate it.

Maybe that applies to full price merchandise. IDK

I've always paid for return shipping and never questioned them about refunding the cost, only because they don't charge you when they send It to you.

I just recently returned something by usps and paid $6.80 lol
 
#93
I think, that for Finland there shouldn't be any return costs, because we don't have a gucci boutique. I checked our neighbouring country's site and there says, that they don't reimburse any return costs, which I get, because there is a gucci store. If I were to send the item back, by say ups, it would cost about 150 euros.
 
#94
Roosakkeli88 said:
I think, that for Finland there shouldn't be any return costs, because we don't have a gucci boutique. I checked our neighbouring country's site and there says, that they don't reimburse any return costs, which I get, because there is a gucci store. If I were to send the item back, by say ups, it would cost about 150 euros.
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Yikes! I hope they make the right decision and honor their free returns as on their site!
 
#95
Roosakkeli88 said:
So, I ordered from gucci.com Finnish site, because there was clearly indicated, that refunds are free of charge. Now I want to send an item back. However, after exchanging several messages with the online SA, they are still saying, that the charges would be on me. I took a screenshot from the Finnish site, where it states pretty clear, that the refunds are indeed free of charge. I am really, really appalled, that they can say something, and act in another way!! See the pic, I don't think you can understand it any other way? What would you do in my position? TIA!
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Looks perfectly clear and in writing. I don't have any advice ATM except to ask for someone higher up.

Merging this with an existing thread. You will see you are not alone in not loving gucci.com CS
 
#96
Roosakkeli88 said:
I think, that for Finland there shouldn't be any return costs, because we don't have a gucci boutique. I checked our neighbouring country's site and there says, that they don't reimburse any return costs, which I get, because there is a gucci store. If I were to send the item back, by say ups, it would cost about 150 euros.
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How did it all work out for You? Dig You get to return the item free of charge? It seems that they have changed their policy now - it is stated on the site that return costs are not refundable.
 
#97
It was just misinformation on the site. I got a message from customer service, that the info on the site wasn't right, so now they changed it. Now I'm waiting for them to send me a return label, well, labels for another item as well I ordered before that I want to return. The 10 days has already gone, but I hope that they won't give me hard time for that. Hopefully everything goes smoothly :)

For short: the info on the site was originally wrong, but they promised me a free return because of their mistake.
 
#98
Roosakkeli88 said:
It was just misinformation on the site. I got a message from customer service, that the info on the site wasn't right, so now they changed it. Now I'm waiting for them to send me a return label, well, labels for another item as well I ordered before that I want to return. The 10 days has already gone, but I hope that they won't give me hard time for that. Hopefully everything goes smoothly :)

For short: the info on the site was originally wrong, but they promised me a free return because of their mistake.
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Very well done for getting to the bottom of it Roosakkeli88 :tup: (and fingers and toes crossed for you they honour and all goes smoothly)
 
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