So I will be taking my Tivoli GM to the boutique either this evening or tomorrow morning. For those of you who have not seen, the leather by the zipper has cracked. Since every one of you think this is NOT normal, I am hoping I will be able to get in and out of the boutique without any hassle. My SA was AMAZING. And wouldn't you know, HE IS ON VACATION! NOOOO! I have had some experiences in the Lenox boutique with not-so-nice SA's. So I am REALLY nervous! My husband can be a bit of an a-hole at times, so I am hoping he will stay by my side and keep me strong lol. I am just afraid they will turn me away and tell me they cannot fix or replace my bag. But after 1 month, it should not be like this. I would hope it wouldn't look like this even after 1 year! Anyways, for those of you who have taken something defective back to the store, do you take the dustbag and receipt with you? I am just trying to prepare myself for this trip. Any tips? Like I said, I am really nervous. I am typically easily talked into something (don't let me deal with sales associates trying to talk me into buying something!) so I am afraid they'll convince me it is my fault and will just end up leaving! But dropping $1700 on a bag, and it is already cracked! Thanks for any advice and encouragement lol.