Such a sweet SA!

DznrBagLvr

DznrBagLvr

Member
Jan 8, 2012
3,124
9
#1
I wanted to share a thoughtful event to brighten the mood =)

When I bought my Delightful, my regular SA was not in but they had a MIF without the new tag so I didn't want to take the chance of waiting and the manager assured me that she would tell him I was in.

Today a beautiful hand written card from LV arrived in the mail! It was from my SA: wishing me a happy birthday, complimenting me on my purchase, apologizing for missing me, and assuring me that he would be there next time!

I find this to be even sweeter bc I am a "regular" customer..I have a modest & growing collection that I am proud of but I am by no means, a VIC.

Makes me want to make another purchase! Lol
 

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#3
InimitableD said:
That is excellent customer service! You're so lucky to have such an awesome SA!
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Thank you! He is Terrific. Actually, all of the SA's and managers at this location are great. It's a very friendly and laid back atmosphere. I never feel rushed. I always try to buy at this boutique (in Bloomingdales) rather than the much larger LV store in the mall right down the road bc of the service.
 
#4
I received my first LV card from an SA this week too... Makes me want to go in purchase my cles just so I can get her a sale haha...Its such a nice gesture...yeh to a good SA :biggrin:
 
#5
amstevens714 said:
I received my first LV card from an SA this week too... Makes me want to go in purchase my cles just so I can get her a sale haha...Its such a nice gesture...yeh to a good SA :biggrin:
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Congrats!

I was under the impression that the SA's don't get a commission? Is this true? I just like to give him/this store the business bc of the fantastic atmosphere.
 
#8
DznrBagLvr said:
Congrats!

I was under the impression that the SA's don't get a commission? Is this true? I just like to give him/this store the business bc of the fantastic atmosphere.
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You are right they don't get a commission. But I think when you find one that goes above and beyond it is like a sign of respect and appreciation when you ask for them. I think they really appreciate it. Today I called the boutique to get an Artsy Azur without the new tags. I got such great customer service. An SA I had never met before looked through the inventory and called me back to tell me they had one. I definitely will look out for her in the future. Your SA definitely went above and beyond. That was such a nice thing for him to do! Enjoy your Delightful! I love mine!
 
#14
Avey said:
You are right they don't get a commission. But I think when you find one that goes above and beyond it is like a sign of respect and appreciation when you ask for them. I think they really appreciate it. Today I called the boutique to get an Artsy Azur without the new tags. I got such great customer service. An SA I had never met before looked through the inventory and called me back to tell me they had one. I definitely will look out for her in the future. Your SA definitely went above and beyond. That was such a nice thing for him to do! Enjoy your Delightful! I love mine!
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Thank you! I am definitely a loyal customer of this store and this particular SA, for obvious reasons. That was so nice of the SA that looked through the inventory! Enjoy your azur artsy!!
 
#15
DznrBagLvr said:
Thank you! He is Terrific. Actually, all of the SA's and managers at this location are great. It's a very friendly and laid back atmosphere. I never feel rushed. I always try to buy at this boutique (in Bloomingdales) rather than the much larger LV store in the mall right down the road bc of the service.
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I live in NY and would love to know which LV you are talking about.
 
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