Strange experience at my Coach store today ++

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#47
ltbag said:
Why do you assume that Coach wants the OP to return and to stay as a customer? Some customers cost Coach money and Coach would love to get rid of them. Customers that hold onto bags and return them much later so that Coach has to sell the bag at a loss, customers that take up FP store employee time to buy or return a discounted outlet bag, and customers that do not ever buy items at a price that Coach is making a profit on, are all costing Coach money, and it is my belief that as Coach tries to reinvent itself, Coach is trying to encourage those customers to move on from the FP stores.

Not every customer is worth holding onto. Just my opinion.....
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There's a nail that just got hit on the head. :D
 
#49
NutsAboutCoach said:
I think there is some confusion as to the point some are trying to make. What I have read in every comment so far is that rude behavior to a customer is not good and should not/will not be tolerated. That is a given - no one is saying that the rudeness is acceptable or good. No one is arguing that point - but that seems to be what some have focused on and cannot get past.

Moving on.....

The point that is trying to be made is that some feel that FP and outlet transactions should be handled at the respective stores. Just because Sara did that for the OP in the past does not mean all of the SA's at the FP will know what to do or be willing to do it - especially if it's not something normally done.

If I know a certain SA takes care of me - I make sure I spend my time and money with that SA. Sounds like that's what the OP should have done in the first place. Personally - I would have left the store and returned when I knew my SA would be working. But that's just me.

Unfortunately, I have a suspicion that Sara will end up getting in trouble with her bosses for doing favors like that. Especially since we all know that Coach employees read this forum.
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From what CforC said, it doesn't look like the OP was getting special treatment. It's up to the SA if they want to do the FP to Outlet CS. As a rep, I would want to do that for a customer if it was in my power. Not just for repeat business but it's the nice thing to do. Too many people go into customer service for the short-sighted reason of gaining a paycheck as opposed to helping people. Ultimately, if you're not willing to be decent to people, give that little extra and want to make people happy then customer service is not for you.
 
#50
bobbyjean said:
Sara will be just fine.
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Spoiledlttleldy said:
From what CforC said, it doesn't look like the OP was getting special treatment. It's up to the SA if they want to do the FP to Outlet CS. As a rep, I would want to do that for a customer if it was in my power. Not just for repeat business but it's the nice thing to do. Too many people go into customer service for the short-sighted reason of gaining a paycheck as opposed to helping people. Ultimately, if you're not willing to be decent to people, give that little extra and want to make people happy then customer service is not for you.
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Again - not the point trying to be made.
 
#56
Very simple - if you have a complaint, call the manager. Talking about it here gets nothing done.


I had to call a manager of a Coach Store in Vegas because some SA told a buyer the briefcase I sold the buyer was fake when it was not.


Complaining here does nothing. Go to your SA AKA the Manager and let her know what happened.


(just a little hint - I have no idea how much you buy but any employee can report a buyer to corporate to get the buyer banned and it has happened).
 
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