I have had experience with a lot of Stella bags with both gold chains and silver chains. I also have a wallet, 2 card cases and a cross body with black chains. I have used some of my Stella bags as everyday bags. None of my Stella items have any issues whatsoever and look great despite years of use. As a result, I have never had to deal with customer service.Hi everyone,
I’m considering buying a mini falabella tote in light grey. I’ve loved the style of the bag and how versatile it is for years. Such a beautiful bag!
Before deciding whether to buy the bag I just wanted to know what the wear and tear of it is like? Has anyone experienced any issues with the whipstitching around the chain or tarnishing of the chain for example? If so did SM offer to repair the bag? I have a couple of Mulberry’s and I’m used to dealing with them for repairs with great customer service. I can’t seem to find any info on SM website about their warranty or repairs policy?
In addition to this does the grey ever go in the sale or is it more seasonal colours?
I don’t tend to sell my bags on and would like to know if there have been any issues before taking the plunge and spending the money. Thanks very much
I have never had a grey colored bag so I don't know if you have to be a bit more careful with it but it can be washed with water and soap.
I have seen all colors go on sale. I purchased my black on black crossbody bag on sale.