Spend threshold for B/K/C

[birkin_thirsty]

It could be because the profile wasn’t adequate for the request. Or they offered a non desirable bag, knowing it would be rejected since you had been specific.

My heart breaking on this because it’s literally my dream bag color 😂😂😂 I DIEEEE for a Birkin in vert amande!!

 

[lala_retro]

Oh wow this totally makes sense! My SA knew I would reject this bag . She wants me to keep swiping my credit cards so she can keep hitting her monthly quota. The Manager pulled up my profile and said the SA will be working on your bag . I feel if I’m dropping that large amount of cash it needs to be right. I’m going to give her till the end of Jan . Hopefully I receive another call or text about my Q B30 . If not I will take an European tour with my husband and relax,eat & sightseeing

You asked for a B30 in neutrals right? Isn't Vert Armande is a pretty neutral cool-toned grey?

Also, you spent 13k and got 13k worth of H products, of your choosing, you are not entitled to anything besides the items you paid for. Nobody owes you a bag. There is nothing to make right here, regardless of how much money you spent.

 

[blushnbellinlvoe]

My heart breaking on this because it’s literally my dream bag color 😂😂😂 I DIEEEE for a Birkin in vert amande!!

Yes I love that color too, especially with palladium! 🫨 and yes @lala_retro it is a beautiful greyish toned bag. Too bad my SAs know that I am not actively accruing spend for a bag. Had I known this was incirculation, I might have piped up a few words. Alas, I am in a jewelry phase right now.

@luxuryspy you have received plenty of sage, very rational words of advice from multiple experienced, caring members of this community so there is really not much more I can add without sounding repetitive. Hoping you heed to some of those recommendations for a more favourable outcome.

 

[Midge Maisel]

You asked for a B30 in neutrals right? Isn't Vert Armande is a pretty neutral cool-toned grey?

I was thinking this, too. Like, it'd be one thing if you said "neutral" and your SA offered you something in the orange family, but wow, Vert Amande is a stunning neutral.

Also, you spent 13k and got 13k worth of H products, of your choosing, you are not entitled to anything besides the items you paid for. Nobody owes you a bag. There is nothing to make right here, regardless of how much money you spent.

Louder for the people in the back!

 

[880]

Wonder if the same applies for “special/push” bags? Easier to get in Paris?

I am fortunate to shop both Paris FSH and my local Maison (Madison). In my experience only, Paris doesn’t care about my prespend, and I get bag offers twice yearly (which is when I go). But, I believe that for someone with a healthy spend at home, it is easier to get local special push bag offers. If only because most have to luck into a lottery leather appt in Paris.

ETA: some special push offers are not to everyone’s taste. If your local SA gets a shot at one, and he thinks it might suit you,
you could easily get an offer.

if you are against swiping your cc, don't do it, nobody forces

100%. Your SA does not want to strong arm you into buying anything you do not love. Bc clients who do this tend to return and complain, and the whole exercise just becomes a drain of time and energy for everyone involved.

To help put you at ease, if your spend so far is just a bit over 1:1, you can be sure that she's not counting on you to help fulfill her sales quota. She probably just doesn't have the exact spec combo for you yet. And as you can see upthread plenty of ppl are spending way more and still waiting.

Agree. No SA has the bandwidth to coax someone who is on the fence about spending 1X excluding leather bags. This is why Hermes corporate would rather SAs spend time growing larger 3-10X plus clients who do not nickel and dime prespend and who genuinely love boutique merchandise.

Honestly it sounds like you only got a bag offer because you complained to the manager. Most people who are offered bags do not get exactly what they ask for but understand that is how it works. I wouldn't be worried so much about my SA wanting me to spend more, I would be more concerned that the SM and SA have now determined that I was a problem customer. Who wants to be an SA to a person who complains to management when they don't get what they want

My SA has spoken generally about how SM's view problem clients which would include a client raising a fuss over spending 1X without any offer. If the SM was inclined to let that SA offer a bag anyway, the SM may have simply encouraged the SA to appease and solve the problem as fast as possible. I very much doubt that the SM scolded an SA for NOT offering a 1X ish client a bag. A vert Amande B30, phw is a wonderful bag, and i would be very surprised if you get as good an offer anytime soon. JMO though, and i look forward to being surprised in 2024.

 

[880]

Also, you spent 13k and got 13k worth of H products, of your choosing, you are not entitled to anything besides the items you paid for. Nobody owes you a bag. There is nothing to make right here, regardless of how much money you spent.

AGREE 100%. Some of us would buy boutique merchandise on its own, without bag offers.

 

[cravin]

I’m praying that everyone gets their dream bag. My 2nd go around will be epic and I can’t wait to unbox soon ! Happy holidays

This is just my opinion and not meant to be insulting. In reading your posts, the sales people that you’ve interacted with can likely smell your desperation. You’re trying WAY too hard and they can sense it. Why would someone pray for a bag? They’re just bags. You’re making your own life miserable with SHOPPING. You walk into the store, and you’re buying stuff PRAYING that it’s leading to you being offered a bag. They can tell and that’s likely leading you to not getting what you want.

I don’t know you, but hope that you can find happiness with your situation soon. I would definitely take the advice of others and look at the reseller route.

 

[cravin]

I am fortunate to shop both Paris FSH and my local Maison (Madison). In my experience only, Paris doesn’t care about my prespend, and I get bag offers twice yearly (which is when I go). But, I believe that for someone with a healthy spend at home, it is easier to get local special push bag offers. If only because most have to get a lottery leather appt in Paris.


100%.

Agree. No SA has the time or energy to coax someone who is on the fence about spending 1-2X excluding leather bags. This is why Hermes corporate would rather SAs spend time growing larger 3-10X plus clients who do not nickel and dime prespend and who genuinely love boutique merchandise.

My SA has spoken generally about how SM's view problem clients which would include a client raising a fuss over spending 1X without any offer. If the SM was inclined to let that SA offer a bag anyway, i think it likely that the SM simply encouraged the SA to appease and solve the problem as fast as possible. I very much doubt that the SM scolded an SA for NOT offering a 1X ish client a bag. You were actually offered a wonderful bag, and i would be very surprised if you get as good an offer anytime soon. JMO though, and i look forward to being surprised in 2024.

ALL of this.

 

[lala_retro]

Yes I love that color too, especially with palladium! 🫨 and yes @lala_retro it is a beautiful greyish toned bag. Too bad my SAs know that I am not actively accruing spend for a bag. Had I known this was incirculation, I might have piped up a few words. Alas, I am in a jewelry phase right now.

I was thinking this, too. Like, it'd be one thing if you said "neutral" and your SA offered you something in the orange family, but wow, Vert Amande is a stunning neutral.

I'm not well versed in H colors, so the first time I read her post I thought vert armande was a light avocado green or something, then I looked it up and realized it was actually a green toned grey. Yeah if the offer was in rose mexico or some other pops of color I would understand the disappointment, but vert armande is actually quite a beautiful neutral.

 

[lala_retro]

I very much doubt that the SM scolded an SA for NOT offering a 1X ish client a bag.

that's the sense I got as well, I think the SA was probably reprimanded for not effectively managing her client's expectations, in the same way that returns can be viewed unfavorably on the SA because it can reflect that the SA didn't correct advise the client regarding their purchases.

 

[frenchiemama]

If that’s the case I wonder why the SA offered me something that I didn’t wish for ? I assumed this is why a wishlist was created and I was very clear of what I wanted. Hopefully this motivates the SA to find my dream bag so me and she can live happily ever after! lol 😝

I don’t think your SA is losing sleep over you not getting a bag after 20 months and only 13K pre spend…

Not gonna lie, hearing you complain this way kind of feels like a slap in the face I still haven’t gotten a QB either, I have only been shopping at H for 6 months but I have spent more… (although I know pre spend varies between boutiques and it’s not always a reliable indicator of receiving an offer). I am patiently waiting and I have no expectations for my SA to get me a bag by a certain date just because I feel like I deserve it more than the next person. I understand there are sooo many other people who shop at H gunning for quota bags. If you are spending less money and at a slower pace compared to your “competition,” then it would make sense to manage your expectations accordingly. There are only so many bags to go around and not every single person can get their absolute first pick holy grail bag (that is entitled behavior). I would never get offended if my SA is offering me bags even if they are not specifically on my wishlist. For example, my SA offered me a blue ostrich Constance with phw - neither a Constance nor phw was on my wishlist. Nevertheless I was grateful he considered me, knowing that maybe there might be a chance I’d be interested if I saw the bag. And I would have been absolutely over the MOON if I had gotten a very coveted B30 offer even if I ended up rejecting due to color or hardware.

I understand that it might not be the best feeling to spend money admist uncertainty of whether or not you’ll receive your dream bag, but unfortunately that’s just part of the experience at H. We are all going through the same thing

 

[cravin]

I don’t think your SA is losing sleep over you not getting a bag after 20 months and only 13K pre spend…

Not gonna lie, hearing you complain this way kind of feels like a slap in the face I still haven’t gotten a QB either, I have only been shopping at H for 6 months but I have spent more… (although I know pre spend varies between boutiques and it’s not always a reliable indicator of receiving an offer). I am patiently waiting and I have no expectations for my SA to get me a bag by a certain date just because I feel like I deserve it more than the next person. I understand there are sooo many other people who shop at H gunning for quota bags. If you are spending less money and at a slower pace compared to your “competition,” then it would make sense to manage your expectations accordingly. There are only so many bags to go around and not every single person can get their absolute first pick holy grail bag (that is entitled behavior). I would never get offended if my SA is offering me bags even if they are not specifically on my wishlist. For example, my SA offered me a blue ostrich Constance with phw - neither a Constance nor phw was on my wishlist. Nevertheless I was grateful he considered me, knowing that maybe there might be a chance I’d be interested if I saw the bag. And I would have been absolutely over the MOON if I had gotten a very coveted B30 offer even if I ended up rejecting due to color or hardware.

I understand that it might not be the best feeling to spend money admist uncertainty of whether or not you’ll receive your dream bag, but unfortunately that’s just part of the experience at H. We are all going through the same thing

This post likely belongs in the maintaining a relationship thread, so admins, please feel free to move it if you believe so.

This post likely applies to the US and my experience is in the Northeast.

Our first experience with an SA was in Greenwich CT and we clicked. SHE told us that if we needed anything, that she could get it for us. This was after buying an Evelyne bag for $3k. In the two years before she left H, we spent maybe $4k on stuff other than bags and ended up with 3 Birkins and 2 Kelly bags that the wife all loves. Whenever we went in, we went in to shop with no ulterior motive. Just to shop and see if there was something that caught our eye. When we went in, we had great, relaxed conversations with her, and never mentioned bags. She knew what the wife loved and offered them when they came in.

Once she left, I was wondering how I’d get my wife other QBs that she wanted. I tried my luck in NJ, Madison, etc. and I never really clicked with an SA. As soon as I mentioned a bag, it’s like I got branded with a scarlet letter. One SA at Madison tried to draw me into the H game of buying whatever in the “hopes of getting the dream bag”. I had to reset the language and told her “my wife already has a ton of bags. She won’t be dreaming about more. She just loves them and if they happen, they happen.” After that, our invitation to the new Madison Ave boutique opening just disappeared. Was I annoyed? Yes. Was I glad that it served as a sign? Absolutely.

Moved my business to another boutique and everything has been amazing because we clicked with the SA. People buy from people they like, and with H, SAs sell to people they like. We’ve purchased maybe another $4k of stuff at the new boutique and we just purchased our second QB this year a couple weeks ago.

It’s less about how much you spend. It’s about you as a client. They want to make sure you’re not a reseller. They look for signs you like the brand. They want to get to know you, not just the bag you want. I think of H SAs as almost personal shoppers. Once they get to like and know you, the items come.

They are INUNDATED with people asking for bags. I’ve seen people pull out stacks of $100 bills demanding a bag. The SA politely said that they didn’t have any. Did they have a bag in the stockroom? I am 100% sure that they did. They just didn’t have a bag for THAT CLIENT that was feeling extraordinarily entitled. It’s where my main advice comes from. Stop trying too hard and the items will come. It’s totally up to you as the shopper.

 

[frenchiemama]

This post likely belongs in the maintaining a relationship thread, so admins, please feel free to move it if you believe so.

This post likely applies to the US and my experience is in the Northeast.

Our first experience with an SA was in Greenwich CT and we clicked. SHE told us that if we needed anything, that she could get it for us. This was after buying an Evelyne bag for $3k. In the two years before she left H, we spent maybe $4k on stuff other than bags and ended up with 3 Birkins and 2 Kelly bags that the wife all loves. Whenever we went in, we went in to shop with no ulterior motive. Just to shop and see if there was something that caught our eye. When we went in, we had great, relaxed conversations with her, and never mentioned bags. She knew what the wife loved and offered them when they came in.

Once she left, I was wondering how I’d get my wife other QBs that she wanted. I tried my luck in NJ, Madison, etc. and I never really clicked with an SA. As soon as I mentioned a bag, it’s like I got branded with a scarlet letter. One SA at Madison tried to draw me into the H game of buying whatever in the “hopes of getting the dream bag”. I had to reset the language and told her “my wife already has a ton of bags. She won’t be dreaming about more. She just loves them and if they happen, they happen.” After that, our invitation to the new Madison Ave boutique opening just disappeared. Was I annoyed? Yes. Was I glad that it served as a sign? Absolutely.

Moved my business to another boutique and everything has been amazing because we clicked with the SA. People buy from people they like, and with H, SAs sell to people they like. We’ve purchased maybe another $4k of stuff at the new boutique and we just purchased our second QB this year a couple weeks ago.

It’s less about how much you spend. It’s about you as a client. They want to make sure you’re not a reseller. They look for signs you like the brand. They want to get to know you, not just the bag you want. I think of H SAs as almost personal shoppers. Once they get to like and know you, the items come.

They are INUNDATED with people asking for bags. I’ve seen people pull out stacks of $100 bills demanding a bag. The SA politely said that they didn’t have any. Did they have a bag in the stockroom? I am 100% sure that they did. They just didn’t have a bag for THAT CLIENT that was feeling extraordinarily entitled. It’s where my main advice comes from. Stop trying too hard and the items will come. It’s totally up to you as the shopper.

So my old SA just left so I was introduced to a new one. She asked me what my wishlist was, and after I told her what I’m interested in, I said there’s no rush for anything. Because truly, as much as I want a birkin or Kelly, it doesn’t make a huge difference to me if it comes today or in 6 months I am eager to get one for sure eventually, but I am not desperate to get one right this very instant… She actually breathed a sigh of relief and thanked me for being so laidback.

To keep this on topic, I’ve been shopping at H for 6 months and I’m at about 1.5x pre spend in a very competitive CA store. I do feel like I’m getting closer but I also get the sense that there are tons of other people who have similar profiles. My new SA told me the bag will come but it takes time

 

[lilmermaid264]

Reading through some of the recent thirsty posts - just wanted to offer my 2 cents and take for what is worth - I spent 4:1 this year and 5:1 last year. Got an offer for a b25 earlier this year but that's about it and not my exact specs.

People literally are fighting for thier lives and struggling this holiday season with rising costs of everything. Let's be grateful for the love and what we do have. Ok happy holidays .. bye!

 

[Deleted 793791]

Our first experience with an SA was in Greenwich CT and we clicked. SHE told us that if we needed anything, that she could get it for us. This was after buying an Evelyne bag for $3k. In the two years before she left H, we spent maybe $4k on stuff other than bags and ended up with 3 Birkins and 2 Kelly bags that the wife all loves. Whenever we went in, we went in to shop with no ulterior motive. Just to shop and see if there was something that caught our eye. When we went in, we had great, relaxed conversations with her, and never mentioned bags. She knew what the wife loved and offered them when they came in.

Greenwich CT - I literally hate this store. I spent 16K+ (including 1 non-quota bag) working with one SA this year. I brought the Birkin idea to him, and he did not even take a note in his cell phone or ask the SM about my request. I then moved to Madison, worked with the other SA, and got a Birkin bag.

Plus, the Greenwich store is really bad in terms of availability of items. It is no better than the stores in airports. I would definitely not recommend the Greenwich store. For those in CT, I would advise to shop in stores in NY or Boston. (Boston was also great in my experience. In my first visit there, the SA offered me a non-quota bag and pegase charm, but I declined them since I have my SA in NYC.)