Spend threshold for B/K/C

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#1,306
cravin said:
This post likely belongs in the maintaining a relationship thread, so admins, please feel free to move it if you believe so.

This post likely applies to the US and my experience is in the Northeast.

Our first experience with an SA was in Greenwich CT and we clicked. SHE told us that if we needed anything, that she could get it for us. This was after buying an Evelyne bag for $3k. In the two years before she left H, we spent maybe $4k on stuff other than bags and ended up with 3 Birkins and 2 Kelly bags that the wife all loves. Whenever we went in, we went in to shop with no ulterior motive. Just to shop and see if there was something that caught our eye. When we went in, we had great, relaxed conversations with her, and never mentioned bags. She knew what the wife loved and offered them when they came in.

Once she left, I was wondering how I’d get my wife other QBs that she wanted. I tried my luck in NJ, Madison, etc. and I never really clicked with an SA. As soon as I mentioned a bag, it’s like I got branded with a scarlet letter. One SA at Madison tried to draw me into the H game of buying whatever in the “hopes of getting the dream bag”. I had to reset the language and told her “my wife already has a ton of bags. She won’t be dreaming about more. She just loves them and if they happen, they happen.” After that, our invitation to the new Madison Ave boutique opening just disappeared. Was I annoyed? Yes. Was I glad that it served as a sign? Absolutely.

Moved my business to another boutique and everything has been amazing because we clicked with the SA. People buy from people they like, and with H, SAs sell to people they like. We’ve purchased maybe another $4k of stuff at the new boutique and we just purchased our second QB this year a couple weeks ago.

It’s less about how much you spend. It’s about you as a client. They want to make sure you’re not a reseller. They look for signs you like the brand. They want to get to know you, not just the bag you want. I think of H SAs as almost personal shoppers. Once they get to like and know you, the items come.

They are INUNDATED with people asking for bags. I’ve seen people pull out stacks of $100 bills demanding a bag. The SA politely said that they didn’t have any. Did they have a bag in the stockroom? I am 100% sure that they did. They just didn’t have a bag for THAT CLIENT that was feeling extraordinarily entitled. It’s where my main advice comes from. Stop trying too hard and the items will come. It’s totally up to you as the shopper.
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Thank you for sharing! I truly appreciate your advice ❤️🎄🎅
 
#1,308
lala_retro said:
You asked for a B30 in neutrals right? Isn't Vert Armande is a pretty neutral cool-toned grey?

Also, you spent 13k and got 13k worth of H products, of your choosing, you are not entitled to anything besides the items you paid for. Nobody owes you a bag. There is nothing to make right here, regardless of how much money you spent.
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I provided the colors ,hardware & sizes . I never mentioned this color bag on my wishlist. I never stated I was entitled of a bag . I’m patiently waiting for my bag that I requested. I know it’s coming very soon and my sister was able to score her dream bag in Paris . So I will keep hope alive… if not Paris here I come with sissy lol 🎄🎅❤️
 
#1,309
luxe_lover23 said:
So my old SA just left so I was introduced to a new one. She asked me what my wishlist was, and after I told her what I’m interested in, I said there’s no rush for anything. Because truly, as much as I want a birkin or Kelly, it doesn’t make a huge difference to me if it comes today or in 6 months :lol: I am eager to get one for sure eventually, but I am not desperate to get one right this very instant… She actually breathed a sigh of relief and thanked me for being so laidback.

To keep this on topic, I’ve been shopping at H for 6 months and I’m at about 1.5x pre spend in a very competitive CA store. I do feel like I’m getting closer but I also get the sense that there are tons of other people who have similar profiles. My new SA told me the bag will come but it takes time :smile:
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You will get your bag ! I can’t wait to celebrate with you and happy holidays ❤️🎄🎅
 
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#1,311
cravin said:
It’s less about how much you spend. It’s about you as a client. They want to make sure you’re not a reseller. They look for signs you like the brand. They want to get to know you, not just the bag you want. I think of H SAs as almost personal shoppers. Once they get to like and know you, the items come.
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They are also extremely diplomatic and tactful. It's like assuming a bartender is hitting on you because they're being friendly. No, they're doing their job. SAs are going to be considerate to every customer, but that doesn't give anyone an excuse to act entitled or rude. Just be a decent person.
 
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#1,314
blushnbellinlvoe said:
Yes I love that color too, especially with palladium! 🫨 and yes @lala_retro it is a beautiful greyish toned bag. Too bad my SAs know that I am not actively accruing spend for a bag. Had I known this was incirculation, I might have piped up a few words. Alas, I am in a jewelry phase right now.

@luxuryspy you have received plenty of sage, very rational words of advice from multiple experienced, caring members of this community so there is really not much more I can add without sounding repetitive. Hoping you heed to some of those recommendations for a more favourable outcome. :flowers:
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I totally received all these great recommendations. I’m forever grateful for this lovely group. Xoxo❤️
 
#1,315
luxuryspy said:
I provided the colors ,hardware & sizes . I never mentioned this color bag on my wishlist. I never stated I was entitled of a bag . I’m patiently waiting for my bag that I requested. I know it’s coming very soon and my sister was able to score her dream bag in Paris . So I will keep hope alive… if not Paris here I come with sissy lol 🎄🎅❤️
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Ah I see, you gave specific colors instead of just broad any neutral color. Your SA didn't have a bag of the colors/HW/sizes you requested, so she probably offered you the bag she did have that she thought you might like, no need to be offended. Certainly no need to start forming conspiracy theories that she made the offer with the intent of getting rejected.

You never stated you were entitled to get a bag, but you also stated:

In post #1210 "I’m at 5k pre spend and no bag", "Main SA would only call to offer things that would only make SA monthly goals . I felt that she taking advantage of me", then "Pre spend now 13k I asked again about my b30...and no bags available etc ….. you know bs lies"

In post #1232 "I’ve spent too much money to go to the reseller route"

In post #1246 "Ive invested too much money to walk away."

It can be reasonably surmised from your statements that by spending 13k, you are entitled to a bag offer. When no offer materializes, (you feel) the SA is taking advantage of you.

You may not feel like you are entitled to a bag offer, but your statements come across that way.
 
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#1,316
lala_retro said:
Ah I see, you gave specific colors instead of just broad any neutral color. Your SA didn't have a bag of the colors/HW/sizes you requested, so she probably offered you the bag she did have that she thought you might like, no need to be offended. Certainly no need to start forming conspiracy theories that she made the offer with the intent of getting rejected.

You never stated you were entitled to get a bag, but you also stated:

In post #1210 "I’m at 5k pre spend and no bag", "Main SA would only call to offer things that would only make SA monthly goals . I felt that she taking advantage of me", then "Pre spend now 13k I asked again about my b30...and no bags available etc ….. you know bs lies"

In post #1232 "I’ve spent too much money to go to the reseller route"

In post #1246 "Ive invested too much money to walk away."

It can be reasonably surmised from your statements that by spending 13k, you are entitled to a bag offer. When no offer materializes, (you feel) the SA is taking advantage of you.

You may not feel like you are entitled to a bag offer, but your statements come across that way.
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Sorry if my statement came across like this! I didn’t mean it in that way . I appreciate your input on this journey. I know better things are coming in 2024 nevertheless happy holidays to you and your family!
 
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#1,317
luxuryspy said:
Sorry if my statement came across like this! I didn’t mean it in that way . I appreciate your input on this journey. I know better things are coming in 2024 nevertheless happy holidays to you and your family!
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Happy holidays to you as well!

it's very common to be anxious about your first offer (I've definitely been here), but once you make the shift to QBs being the cherry on top of the cake rather than QBs being the cake, you'll find the shopping experience a lot more enjoyable. Best of luck!
 
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#1,318
lala_retro said:
Ah I see, you gave specific colors instead of just broad any neutral color. Your SA didn't have a bag of the colors/HW/sizes you requested, so she probably offered you the bag she did have that she thought you might like, no need to be offended. Certainly no need to start forming conspiracy theories that she made the offer with the intent of getting rejected.

You never stated you were entitled to get a bag, but you also stated:

In post #1210 "I’m at 5k pre spend and no bag", "Main SA would only call to offer things that would only make SA monthly goals . I felt that she taking advantage of me", then "Pre spend now 13k I asked again about my b30...and no bags available etc ….. you know bs lies"

In post #1232 "I’ve spent too much money to go to the reseller route"

In post #1246 "Ive invested too much money to walk away."

It can be reasonably surmised from your statements that by spending 13k, you are entitled to a bag offer. When no offer materializes, (you feel) the SA is taking advantage of you.

You may not feel like you are entitled to a bag offer, but your statements come across that way.
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. Agree with you, @luxe_lover23 , @lilmermaid264 , and @Midge Maisel . many would consider the SAs offer extremely generous under these circumstances. im sure whoever ended up with the Gris Amande 30B is grateful and happy to have it. My SA has always told me that he cannot offer a bag that he is not authorized to offer. So, even if one’s dream bag is in the store, the SM may have another SA in mind, and the bag you want is literally unavailable (to you or to any other client of your SA).

A higher prespend can only help your SA make a stronger argument on your behalf. I would not assume it’s all a conspiracy or BS lies. It's also not unusual for the SM to say the next SA to sell the most of x category or y specific item can offer the bag. In that very normal scenario, an SA’s suggestion of x item is not nefarious. An SA may not be able to spell it out bc overt linked selling is not permitted, but there is nothing wrong with an SA also trying to fill a sales quota. Thats their job. As others have pointed out, no one is forcing a client to buy. And if someone else wants to purchase more items across metiers, it’s only fair that they should have a better chance at the dream bag. Okay, I’m done :) Need to have some store bought cocoa sables from rustic bakery instead of this lol. . .
 
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