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I was wearing my K with an evelyne strap in a diff color (so clearly could tell it's two bags), an H scarf, and a clic H with a cartier love with diamonds... AND I had a tiffany paper bag hanging on the stroller, definitely didn't look off but they were still RUDE!!
I am never going back
I think that the customer service has improved from the time this thread was started. I started going to SCP about that time and never found anyone that was the least bit interested in helping me. So I didn't go often and purchased mainly online. Then while in LV I met an SA that was going to be transferring to the SCP store. We really hit it off and once he started there I have gone much more regularly. Still not as often as a lot of people but enough that I have purchased a B 30 and done 2 SO's in the last 1.5 years. I think like others have said that once they start seeing you more often you do get better service. I also have spent a lot of money there. I have purchased from various categories, though I have never purchased anything that I didn't want just to get a bag. I have only been to the BH's store once. I had great service from a wonderful SA but the drive just isn't doable for me even though the store is just about 10 miles farther it takes me 2 hours to get there vs 1 hour to SCP with traffic. Plus I prefer to work with one SA that I really like and who goes out of his way for me.
Mine tooYou have to be there often and spend for them to remember you. I feel there's more SAs who are approachable, but of course there's still quite a few snobby ones who will ignore you unless you look "right"(aka, dripping in H already).
As a new buyer into H, this is frustrating as yes, I'd like to buy things to build my relationship with them, but at the same time, how can I if no one helps or offers to find the item I'm looking for.
There's still definite improvement to be made, but unfortunately, this is my home boutique. I can't drive all the way to BH every time I want something.
I was wearing my K with an evelyne strap in a diff color (so clearly could tell it's two bags), an H scarf, and a clic H with a cartier love with diamonds... AND I had a tiffany paper bag hanging on the stroller, definitely didn't look off but they were still RUDE!!
I am never going back
Sorry to hear about other people's bad experiences with SCP. I love going in there. It's my local store. I just popped in today after receiving a phone call and a few email exchanges welcoming me back from my vacation. I have yet to been offer a B or K. I still consider myself relatively new again with them. I did pick up something inexpensive on whim, but it was something I was planning to add onto my collection anyways. I don't consider myself a heavy spender unlike some of their other clientele that I'm sure they receive. But I feel like I'm on a very friendly bases with my local store. I know most of the SAs and security staff by name. I usually interact with one or two other SAs besides my own SA. I would love to buy from the other two SAs since they are very sweet and helpful (both great looking eye candy too is a bonus
), but I'm sticking to my SA because I started with her and she keeps an open communication with me. I adore her. Sometimes it is hard to get their attention if they're busy, but truly my friends were amazing how nice the H SAs at SCP were. They also had an impression that they would be snooty and rude, but not at all. One of the sweet SAs, that I mentioned above, took some time to catch up with us after he helped his client and since my SA was helping another client. Eh maybe one day I will be offered a K or B or C but until then I'm not really pestering them for it and I'm enjoying all the purchases I make there. Don't be intimidated or miffed if nobody clicks the first time. I went a few times. as mentioned in some other threads that with a big smile and friendliness, it can go a long way. By the way I don't dress up when I go in. I came in with my friends straight from a hike so we were all in workout gear. I think so far I only dressed up nice (in a dress) two times that I can think of. Definitely not my best dressed, since I had an appointment with my SA and on a time crunch to squeeze a little H before my meeting, I jumped on the chance to go in. Gah my post is all over the place. Sorry if it's hard to keep up with my scattered train of thoughts.
I was told by my SA that given the stores location and very wealthy area and clientele it is harder to get a B or a K because so many people want them and are spending a lot of money. He said that it is actually easier in LV where they can offer a B or a K to anyone they feel like it because of the touristy nature of the city.
It's true the H store in malls tend to be busier.
