I posted this a while ago in the Hermes store treatment thread but I had a very good experience with Brian at BH. This is not my home store and I have only purchased one or two bracelets there. I went in for my first visit after the remodel. I started talking with Brian and told him I was in search of a black CDC with PHW. He took my information and said he would call when they got one in. Then he took me on a tour of the new store, showed me some shoes but I did not buy them because, to be honest, I thought he would never call about a CDC and it would be better to make the shoe purchase at my home store. Out of the blue, a few months later, Brian called to tell me he had the CDC for me. I was shocked and felt guilty as he was so nice...but I had already purchased one at another store by that point. I have never had that kind of service at SCP, which is why I have stopped shopping there!
South Coast Plaza Hermes?
- Thread starter londonshopper05
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I'm not a fan of scp. My bf and I had bad experiences on two separate occasions. I suggest to shop elsewhere.
SCP is really horrible. You have to spend close to 20k on non-leather items before being considered for some list. They never call you, and it's just horrible. I consider it the worst store ever. I haven't purchased any of my b/ks from SCP. Go elsewhere.
I had a horrible experience at SCP. I went in as a tourist, and asked if I could see twillies. I also asked the SA if he could bring any gold colored bag to imagine the twillies on my bag. He grabbed the twillly tray, and picked a few and told me those would go with gold.
Honestly I didn't like any of the designs, so I asked if he had seen a certain design and he said this is all we have. At this point I'm choosing between two, WITH THE TRAY IN FRONT OF ME, and another SA comes and just GRABS the tray and pulls it towards her on the other display table! SO RUDE!!!!!
And she shows the twillies to the other women in there. Not even an excuse me, no nothing. And my male SA was already getting impatient so I started feeling self conscious.
Totally ruined my H experience that day
Honestly I didn't like any of the designs, so I asked if he had seen a certain design and he said this is all we have. At this point I'm choosing between two, WITH THE TRAY IN FRONT OF ME, and another SA comes and just GRABS the tray and pulls it towards her on the other display table! SO RUDE!!!!!
And she shows the twillies to the other women in there. Not even an excuse me, no nothing. And my male SA was already getting impatient so I started feeling self conscious.
Totally ruined my H experience that day
You have to be there often and spend for them to remember you. I feel there's more SAs who are approachable, but of course there's still quite a few snobby ones who will ignore you unless you look "right"(aka, dripping in H already).
As a new buyer into H, this is frustrating as yes, I'd like to buy things to build my relationship with them, but at the same time, how can I if no one helps or offers to find the item I'm looking for.
There's still definite improvement to be made, but unfortunately, this is my home boutique. I can't drive all the way to BH every time I want something.
As a new buyer into H, this is frustrating as yes, I'd like to buy things to build my relationship with them, but at the same time, how can I if no one helps or offers to find the item I'm looking for.
There's still definite improvement to be made, but unfortunately, this is my home boutique. I can't drive all the way to BH every time I want something.
Yeah,sadly that's been said many times and I think it's true. Anything popular is hard to get, what more for B&K.
You have to be there often and spend for them to remember you. I feel there's more SAs who are approachable, but of course there's still quite a few snobby ones who will ignore you unless you look "right"(aka, dripping in H already).
As a new buyer into H, this is frustrating as yes, I'd like to buy things to build my relationship with them, but at the same time, how can I if no one helps or offers to find the item I'm looking for.
There's still definite improvement to be made, but unfortunately, this is my home boutique. I can't drive all the way to BH every time I want something.
I was wearing my K with an evelyne strap in a diff color (so clearly could tell it's two bags), an H scarf, and a clic H with a cartier love with diamonds... AND I had a tiffany paper bag hanging on the stroller, definitely didn't look off but they were still RUDE!!
I am never going back
