so mad i can cry!!

mfitzsimmons87

coach junkie
O.G.
Jan 27, 2010
1,820
1
so i have been waiting very impatiently for my floral embroidered maggie in antique rose to arrive. Today it arrives at 530, even though fedex said it was going to be here by 430. I opened the box right up and after inspecting the bag, noticed two black scuff looking marks on the leather!!!!!

i dont know what to do im freaking out. I called jax, and all they said was send the bag back in they will inspect it and see if they have any left by then to replace it! the lady i talked to was so mean! she was like it might be sold out by then but thats the best we can do for you!!! UGH!!

any recomendations?!?!?
 

coachloverwi

Member
Sep 16, 2009
142
0
Wisconsin
Personally, I think that is lousy customer service. I would say I want a new bag held for me, or my money back and forget the bag. I guess it depends on how badly you want it.
 

Conchenn

Member
Mar 1, 2008
1,495
2
That really sucks! It seems JAX has been having a lot of QC issues lately.

Did you get her first and last name as well as the time of your call? I'd call back and make sure you don't hang up until you've had your problem actually taken care of.

Either that or do you have a boutique nearby? You could take it there and see what they can do for you. I find that the customer service face to face is a million times better than on the phone.
 
Aug 24, 2009
1,797
0
Go into your local store...they will inspect the bag immediately, and order another one on the spot. That's unacceptable!
 

Hurrem1001

O.G.
Mar 24, 2009
6,534
1,257
Wow, the customer service rep at JAX was downright rude. I hope you get it sorted. Good luck.
 

theFlip#2

new with tags
O.G.
Jun 21, 2007
2,390
53
Earth
Don't waste your time being mad and crying! Take your bag to your local Boutique, return it for an exchange of the exact same. Ask them to verify the stock count in JAX, and also ask them to overnight the shipping since you were inconvenienced.
 

mfitzsimmons87

coach junkie
O.G.
Jan 27, 2010
1,820
1
well the local boutique unfortuanately isnt local.. the closest one is like an hour away, and tomorrow and friday, i work eleven hour days so i was originally really freaked out! but i called jax back and spoke to a nice lady, and she told me that if i bring the bag to the store tomorrow that they will call her from the store and as long as they confirm they have it they will send a new one out thank goodness... but im requesting that it be overnighted!
 

cltw

Member
Jan 5, 2009
270
0
Virginia
I'm interested to see this, because I noticed a slight scuff/scratch mark and a few specks of something on my antique rose Maggie as well when I received it yesterday. It's one of those things that I think most people wouldn't notice and that I can probably live with (because I love the bag so much otherwise). However, it makes me wonder if anyone is inspecting bags before they are shipped out of JAX. I'm probably just going to keep mine rather than exchange it- like you, I am worried that the bag is close to selling out, and I don't want to risk losing it. Good luck with your exchange, I hope things work out well for you.
 

Expy00

Member
Jun 6, 2007
5,252
12
Oh no... I'm sorry to hear that your embroidered Maggies had scuff marks on them, Mfitzsimmons87 and CLTW. The first thing that I did upon receiving my bags was to check them out fully for any loose threads, missed stitching, scratches and scuff marks, especially the eggshell colored Maggie. I would definitely recommend exchanging your bags. You deserve a perfect condition embroidered Maggie.
 
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AutumnJade

Member
Aug 30, 2008
1,621
0
:sad:
I would be seriously upset and I think they should hold a bag for exchange.
Hope this has a positive outcome for you.
 

COACH ADDICT

"We're all born naked and the rest is drag" RUPAUL
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Apr 27, 2009
11,416
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An ever changing life with Steady Love...
Don't waste your time being mad and crying! Take your bag to your local Boutique, return it for an exchange of the exact same. Ask them to verify the stock count in JAX, and also ask them to overnight the shipping since you were inconvenienced.
Yes & Yes on the above....

They must have some because they had 690 just a few days ago... Do not take bad CS...