Hi,
So I’ve decided to insure some of my luxury goods and part of that process involves having proof of the purchases. I called LV and got 2 receipts emailed to me. One was a US purchase from years ago. The other was a purchase in January of this year in Paris. For some reason they couldn’t get the receipt for the other item I purchased in Paris the next day. The rep said it could be her computer so she was putting in a request to have it physically mailed to me. Since I haven’t received anything, I decided to call back today and try again. Basically what happened was a nightmare.
Call #1 rep put me on hold 40 minutes and hung up on me, call #2 told the receipt was emailed to me and I should have it in 15-20 minutes (never arrived), #3 on hold and got hung up on before I got a rep, call #4 the rep told me it’s isn’t possible to email me the receipt. I have to send a letter via snail mail with all this info to get a copy mailed back.
I am so annoyed. I don’t understand how they can email me 1 paris receipt and not the other. Does anyone know another way to get this done that isn’t so complicated?
So I’ve decided to insure some of my luxury goods and part of that process involves having proof of the purchases. I called LV and got 2 receipts emailed to me. One was a US purchase from years ago. The other was a purchase in January of this year in Paris. For some reason they couldn’t get the receipt for the other item I purchased in Paris the next day. The rep said it could be her computer so she was putting in a request to have it physically mailed to me. Since I haven’t received anything, I decided to call back today and try again. Basically what happened was a nightmare.
Call #1 rep put me on hold 40 minutes and hung up on me, call #2 told the receipt was emailed to me and I should have it in 15-20 minutes (never arrived), #3 on hold and got hung up on before I got a rep, call #4 the rep told me it’s isn’t possible to email me the receipt. I have to send a letter via snail mail with all this info to get a copy mailed back.
I am so annoyed. I don’t understand how they can email me 1 paris receipt and not the other. Does anyone know another way to get this done that isn’t so complicated?