So disappointed. Broken Birkin.

[etoupebirkin]

I'd return it too. Too much risk otherwise.

 

[Serva1]

I have a raisin Birkin, too. Gorgeous color, especially in chevre. In my 20+ years of collecting, I have neither gone the reseller route nor have I experienced things falling off my Hermes bags...**knock on wood** So, given my experiences with H bags, I would feel uneasy keeping your bag after this incident. My reason: exactly what HKsai posted above. If you keep it and send it for repairs, you run the risk of confiscation if the bag is a fake. Are you willing to take that gamble? I'm not sure you are comfortable keeping this bag or you would not be here asking for opinions. Why not return the bag and let The RealReal fix it? Let them shoulder the burden and if you are able to re-purchase it after they correct the issue then it was meant to be. You've spent too much money to have ANY doubts about this bag.

This

 

[bagalogist]

I would return and ask for full refund. It's too much hassle to send to H for repair and it can take quite a long while, especially if your local H doesn't have an in house craft person.

 

[arighome@yahoo.]

Definitely return [emoji21]

 

[MsSmallHands]

Curious to know how much TRR would refund you for repair, but I would definitely RETURN IT!!

 

[meazar]

another vote for returning it...

 

[DaBish]

Have you heard anything back from TRR ?

 

[Hermes Nuttynut]

This is their return policy.

https://www.therealreal.com/returns

 

[Ceeyahd]

This is their return policy.

https://www.therealreal.com/returns

The bag arrived broken, NAD, IMO. Hopefully they will refund.

 

[Luvbolide]

In spite of the clear language to the contrary, I believe that there is some flexibility in their policy where an item (including handbags) have issues.

Personally, however, I would not be comfortable with this bag and I would return it for full refund.

 

[Hermes Nuttynut]

I thought it would be helpful to post the return policy. There’s a time limit.

 

[MyAwesomeFinds]

I have received bags from TRR that showed up NAD and had no problem returning despite the final sale policy. It sounds like they already agreed to a return anyway.

 

[lulilu]

Maybe OP will provide an update.

 

[Luvbolide]

I thought it would be helpful to post the return policy. There’s a time limit.

Sorry if my post somehow seemed critical. I definitely think it is helpful to know the policy, even if they make exceptions!

 

[PJW5813]

Maybe OP will provide an update.

Absolutely

If OP has not returned the bag by now, we all know how Doctor Gregory House would describe her!