If you look on the Coach website and click on the individual colors some of the Zoe's in the pics are curling on the bottom of the straps. I didn't notice it until you posted this thread. It would really bother me too if it was my bag.
As I was reading this thread I was confused about what the problem was until I saw the pictures, then I just seen the leather curl upwards a little, I wouldn't think that was a problem, either. It just wouldn't bother me.it seems to come with wear (i carry the black most, then brown and i havent carried the bronze or fawn)... i suppose it would be more apparent on the large and xl because there is more strap to curl up... it has never bothered me and i don't see it as a defect of the bag i just see it as a part of the natural aging of the bag much like the increasing slouch of many bags or the crinkling of an unstructured patent bag... but if it bothers you, take it in
it seems to come with wear (i carry the black most, then brown and i havent carried the bronze or fawn)... i suppose it would be more apparent on the large and xl because there is more strap to curl up... it has never bothered me and i don't see it as a defect of the bag i just see it as a part of the natural aging of the bag much like the increasing slouch of many bags or the crinkling of an unstructured patent bag... but if it bothers you, take it in