I purchased a ring that was listed as a size 9 (my size). I get the ring, and it's a size 8 and does not fit. So I email the seller and explain that while I love the ring, I'm totally bummed that the size was listed incorrectly and I would like to send it back for a full refund. She has a "20% restocking fee" listed in her return policy but I asked for a full refund since the item was SNAD. She told me that she didn't believe that the ring wasn't a size 9 and even though I measured it on three different ring sizers (I sell jewelry so I had three different ring sizers) she was not going to refund me the entire purchase price.
I opened a dispute and she escalated it to a claim and offered me $322 (I paid $400). I'm so terrified that even though I'm right, I'm going to lose the dispute and be SOL (I don't want to resell the ring because of the horrible place ebay is right now). But I also don't want to be bullied into losing nearly $80 because she can't measure a ring. What would you do?
I opened a dispute and she escalated it to a claim and offered me $322 (I paid $400). I'm so terrified that even though I'm right, I'm going to lose the dispute and be SOL (I don't want to resell the ring because of the horrible place ebay is right now). But I also don't want to be bullied into losing nearly $80 because she can't measure a ring. What would you do?