I have had nothing but good experiences at Short Hills as well. I do agree that the store is on the smaller side and their inventory on certain items is not as abundant in comparison to Madison or even Wall St, but I've found my SA very responsive to inquiries and have gone above and beyond to deliver what I have wanted within reason. Of course there is often a wait and it is an often joked upon topic between myself and my SA. I would not consider myself a "top 5" client, but still feel that I am treated with respect and she has always been quite honest about whether a request is something that can be fulfilled. And personally have never felt strung along. That being said, there is no reason to shop where you feel uncomfortable. Shopping should never be stressful!