I bought an item on eBay which was supposedly sent via Express Post on the 31st July.
However, today, the 2nd of August, the tracking shows as still not scanned.
I asked the help of the seller and the seller wrote, "I cannot answer as to why it hasn't been scanned yet by the post" and sent a picture of the parcel.
Since I am the recipient and not the sender, I do not know the sending information (ie. post office location, date/time sent, etc) which are needed to follow up with the post office. Therefore, I have limited information to provide when following up.
I don't want the seller to be annoyed at me. But am I wrong in assuming this is the seller's responsibility? I am also a seller, and I make sure I track the items I sold and follow up with the post office whenever there are tracking issues.
I do not want the seller to be annoyed at me. I have already followed up with the post office, but I know that the next questions would be where did I drop off the item, date and time, etc which I cannot answer since I am not the seller.
Am I asking for too much here?
Update: Tracking has just been updated by the Post Office.
However, today, the 2nd of August, the tracking shows as still not scanned.
I asked the help of the seller and the seller wrote, "I cannot answer as to why it hasn't been scanned yet by the post" and sent a picture of the parcel.
Since I am the recipient and not the sender, I do not know the sending information (ie. post office location, date/time sent, etc) which are needed to follow up with the post office. Therefore, I have limited information to provide when following up.
I don't want the seller to be annoyed at me. But am I wrong in assuming this is the seller's responsibility? I am also a seller, and I make sure I track the items I sold and follow up with the post office whenever there are tracking issues.
I do not want the seller to be annoyed at me. I have already followed up with the post office, but I know that the next questions would be where did I drop off the item, date and time, etc which I cannot answer since I am not the seller.
Am I asking for too much here?
Update: Tracking has just been updated by the Post Office.
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