Sephora Friends and Family

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#766
I called up a lady on the Sephora VIB line today, and her's what I got. She said it's for F&F only of Sephora associates and that it's not across the board for every customer. Each associate has a limited amount of discounts they can give (or so I was told) and that they are trying to keep it strictly F&F and not a free for all everyone discount. She said no dates yet on the holiday XX$ off your XX$ purchase that comes in late November (or has in the past). Basically, nice to know you are a VIB, sorry you don't qualify for anything special.
 
#767
I bet it is (funny, to read, on Facebook, grammar win)! It's making me laugh, too, just to see my own reaction. That post was actually me being slightly restrained. I'm usually one of the "omg, calm down, internet freaks" crowd but I don't know...I guess the lesson here is don't mess with people's discounts. Ha.

I am now interested to see how Sephora handles this - if I was them, I would give the 20% discount for F&F now even if I'd planned not to - there's confusion, and they're going to be the bad guy if they don't give out that code. Then if they want to ditch it for next year, BE VERY CLEAR that it is being ditched, and ina dvance of people filling their carts in anticipation. Marketing fail, Sephora. Also, hire more coherant people to run your FB.
 
#768
i dunno... if it's strictly for SA's and their family and friends then why the specific website they created?? it's not like they have to go there to enter the code or to get the code since according to sephora the cards that the SA's handout will have the code on them.
I guess we will see tomorrow lol
 
#769
creditcardfire said:
I bet it is (funny, to read, on Facebook, grammar win)! It's making me laugh, too, just to see my own reaction. That post was actually me being slightly restrained. I'm usually one of the "omg, calm down, internet freaks" crowd but I don't know...I guess the lesson here is don't mess with people's discounts. Ha.

I am now interested to see how Sephora handles this - if I was them, I would give the 20% discount for F&F now even if I'd planned not to - there's confusion, and they're going to be the bad guy if they don't give out that code. Then if they want to ditch it for next year, BE VERY CLEAR that it is being ditched, and ina dvance of people filling their carts in anticipation. Marketing fail, Sephora. Also, hire more coherant people to run your FB.
Click to expand...

:goodpost:

I couldn't agree more. If Sephora is really making F&F strictly for associates' friends and family then they're going to get some backlash especially since they're poorly thinking this out.

We'll have to see what happens tomorrow.
 
#770
bunnymasseuse said:
I called up a lady on the Sephora VIB line today, and her's what I got. She said it's for F&F only of Sephora associates and that it's not across the board for every customer. Each associate has a limited amount of discounts they can give (or so I was told) and that they are trying to keep it strictly F&F and not a free for all everyone discount. She said no dates yet on the holiday XX$ off your XX$ purchase that comes in late November (or has in the past). Basically, nice to know you are a VIB, sorry you don't qualify for anything special.
Click to expand...

If this is the case, then my sephora shopping will be significantly cut down. Their rewards system is a joke, the store near me is a nightmare to go to (it's always so crowded) and since I'm in the west, shipping takes forever. If I'm going to be paying full price anyway, I might as well shop at other retailers and keep my loyalty with them. Heck, I'm not an Ulta fan, but I may give them a try after all...there's one right down the street so it might be worth it.

I am interested in seeing if this really turns out to be so exclusive or not, but I spend thousands each year at sephora and don't think $20 off $40 and a couple deluxe samples is going to cut it for me :nogood:
 
#771
^^ Yeah, if the reward for spending so much money there is a lousy $20 off an order, that's ridiculous. Not that I'll stop shopping there, but I won't be shopping exclusively there anymore like I do now. It's just as easy to shop at other brands' own websites, and a lot of them have loyalty programs and give free samples as well.
 
#772
I know many of us have also passed up other Friends and Family offerings in anticipation of the BIG ONE, the Sephora Friends and Family sale.

So, I would feel really let down if they didn't offer us the online discount as they have for the past few years.

:pout:
 
#773
Lindsay2367 said:
^^ Yeah, if the reward for spending so much money there is a lousy $20 off an order, that's ridiculous. Not that I'll stop shopping there, but I won't be shopping exclusively there anymore like I do now. It's just as easy to shop at other brands' own websites, and a lot of them have loyalty programs and give free samples as well.
Click to expand...

Exactly. I've done pretty much 95% of my cosmetic shopping at Sephora. The only items I don't buy there are the brands they don't carry. The $20 offer and their rewards system wouldn't be worth it for me to stay exclusive to them when I can get $20 off with rewards through my Nords card or go to Ulta and get coupons in the mail all the time!!

chinableu said:
I know many of us have also passed up other Friends and Family offerings in anticipation of the BIG ONE, the Sephora Friends and Family sale.

So, I would feel really let down if they didn't offer us the online discount as they have for the past few years.

:pout:
Click to expand...

I think that's another issue. If they are going to change how they've done things in the past, they probably shouldn't keep it so secretive. Customer loyalty is big and upsetting your customers isn't a good idea. I certainly wouldn't boycott Sephora over this, but I wouldn't go out of my way to shop with them when I have other choices.
 
#775
I LOATHE Ulta. They have so many restrictions on everything, it's awful.

What perks does N.ordstrom offer? Most of the stuff I buy is Make Up For Ever and I know it used to be exclusive to Sephora but I can't find anywhere else that sells it. Anyone know?

I still like Sephora and their rewards program though. I love the 500 point gifts!
 
#776
There's a 20 percent off coupon coming in the mail (I haven't received mine) that will be good for 20 percent off everything other than; Lancome, Fragrances, Benefit brow services and Dermalogica.

I'm beginning to panic a bit since it's already Wednesday and someone said it goes into effect on October 22nd??
 
#777
chinableu said:
There's a 20 percent off coupon coming in the mail (I haven't received mine) that will be good for 20 percent off everything other than; Lancome, Fragrances, Benefit brow services and Dermalogica.

I'm beginning to panic a bit since it's already Wednesday and someone said it goes into effect on October 22nd??
Click to expand...

I got mine in the mail today and it's good from October 22-29. Clearance merchandise is also excluded with this 20% coupon.

IA that Ulta is notoriously stingy with their coupons but these kind of coupons with the shorter restrictions are like their F&F promotions.

As far as Nordstrom goes, their main benefits are a generous return policy and double & triple points if you're a card member. They occasionally have good promotions like free make-over events and GWPs. Nordstrom is also pretty good about giving samples.
 
#778
This just gives me more and more reason to shop at Nordstrom. Sephora gets lamer and lamer every year. their 100 point gifts are a joke in comparison to other beauty event specials. Being a VIB has offered me nothing worth giving them the business. Stores like lord and Taylor offer their F&F sales to ALL of their customers!
 
#779
I'm not sure if this will help or just add to the confusion, though I'm thinking the latter, but I called both the 800 number and my local store and got two different stories about F&F. The 800 number rep said that the sale was strictly friends and family only BUT I'm dubious, because she ALSO said that F&F has NEVER been offered to the public online. I was like...so you're telling me the discount I received last year on all my beauty products was...? of course she had no comment. However, the store SA said that to her knowledge the F&F online would be open to the public, just not in store. Mind you that last week I was at a different Sephora store where a SA told me that Sephora NEVER has F&F sales, ever!! Imagine my shock and bewilderment. I don't understand why I often find myself more "in the know" than SAs at any given retail store. They really need to work on informing their SAs and being consistent.

That said, I have been waiting for this sale for a year and I will be really upset if it doesn't happen...grain of salt taken.
 
#780
If they do the 20% online like before, Ill shop there, but for the rest of the year will shop elsewhere. Ive had it with this company. It's all bells and whistles and nothing of substance to reassure loyal customers who spend hundreds and even thousands that they are valued. VIB is a joke.
 
You must log in or register to reply here.
Top