Selling on Poshmark

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#391
Gennas said:
I just replied to her crazy request. "Hi, I'm so glad you love the dress. I'm so sorry to hear that the dress doesn't fit and you didn't know if you wore size 8 or 10. Poshmark does not allow exchanges. I will let you know if I get this dress in size 8.". I did notice it states PM Customer Service can see this message exchange between us, so if the buyer opens a dispute they can see the notes. She better just accept the brand new beautiful dress so I get my paymnet. I had messaged her the day I accepted her offer, thanked her, shipped the next day and let her know, wrapped the dress up in tissue and not once did I hear from her. SHe is going to be blocked as soon as I get my payment. Or should I block her now?
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has she accepted the order?
 
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#395
Gennas said:
I just replied to her crazy request. "Hi, I'm so glad you love the dress. I'm so sorry to hear that the dress doesn't fit and you didn't know if you wore size 8 or 10. Poshmark does not allow exchanges. I will let you know if I get this dress in size 8.". I did notice it states PM Customer Service can see this message exchange between us, so if the buyer opens a dispute they can see the notes. She better just accept the brand new beautiful dress so I get my paymnet. I had messaged her the day I accepted her offer, thanked her, shipped the next day and let her know, wrapped the dress up in tissue and not once did I hear from her. SHe is going to be blocked as soon as I get my payment. Or should I block her now?
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I’d block her. I don’t want to deal with people who can’t read or comprehend sales policy. Not worth my time.
 
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#396
opensesame said:
I’d block her. I don’t want to deal with people who can’t read or comprehend sales policy. Not worth my time.
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Yes, I did block her. I agree.

i have been lucky with having a lot of sales on PM these last 3 weeks. I just got home and had a brand new buyer messaged me. I always get nervous when a buyer just joins PM and purchases a designer item. I like to be able to look at the feedback they leave other buyers. She purchased a brand new blazer with tags. I always take a video and over 10 up close pictures of the items with the shipping label. She said" Dear Seller, I have received the blazer today, thank you for it, however, there is small button is missing on the sleeve. Please arrange the return label. Thank you." First of all, the blazer is brand new and no buttons are missing on the sleeve. It shows in the pictures and video I took. This is why I get nervous selling to new buyers, because she could have another blazer just like this one and try to ship another blazer back to me. I have not responded yet, because it's brand new and not missing one button. How would you respond? Should I wait until she reaches out to PS customer service, then upload the video showing me packing up the blazer and all buttons are on there?
 
#397
Gennas said:
i have been lucky with having a lot of sales on PM these last 3 weeks. I just got home and had a brand new buyer messaged me. I always get nervous when a buyer just joins PM and purchases a designer item. I like to be able to look at the feedback they leave other buyers. She purchased a brand new blazer with tags. I always take a video and over 10 up close pictures of the items with the shipping label. She said" Dear Seller, I have received the blazer today, thank you for it, however, there is small button is missing on the sleeve. Please arrange the return label. Thank you." First of all, the blazer is brand new and no buttons are missing on the sleeve. It shows in the pictures and video I took. This is why I get nervous selling to new buyers, because she could have another blazer just like this one and try to ship another blazer back to me. I have not responded yet, because it's brand new and not missing one button. How would you respond? Should I wait until she reaches out to PS customer service, then upload the video showing me packing up the blazer and all buttons are on there?
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I don't know if I would respond or not. I wonder if Posh support takes into account how helpful you were in chat. Once a case is opened, definitely upload the video.

I was shocked today when Posh support decided a case that was opened against me. The buyer was very nice but the item she bought from me arrived broken despite careful packaging on my part. In our conversation, I told her she should get a refund, then invited Posh support to join the conversation. I didn't realize that by doing that it didn't open up a case. She still had to open a case herself in order to get a refund. Posh decided to let us both keep the money, which surprised me. I wonder if the civility of our conversation played a part in their decision or if it was just based on the cost of the item relative to how much it would cost to ship it back.
 
#398
whateve said:
I don't know if I would respond or not. I wonder if Posh support takes into account how helpful you were in chat. Once a case is opened, definitely upload the video.

I was shocked today when Posh support decided a case that was opened against me. The buyer was very nice but the item she bought from me arrived broken despite careful packaging on my part. In our conversation, I told her she should get a refund, then invited Posh support to join the conversation. I didn't realize that by doing that it didn't open up a case. She still had to open a case herself in order to get a refund. Posh decided to let us both keep the money, which surprised me. I wonder if the civility of our conversation played a part in their decision or if it was just based on the cost of the item relative to how much it would cost to ship it back.
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Was it inexpensive under $50? mail insurance probably covered that
 
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#400
I have a buyer complaining now nearly a week after the sale was complete. I hope Posh won't let him open a case but what if he opens a credit card dispute? It's a small amount - $20 plus shipping.
 
#403
whateve said:
I don't know if I would respond or not. I wonder if Posh support takes into account how helpful you were in chat. Once a case is opened, definitely upload the video.

I was shocked today when Posh support decided a case that was opened against me. The buyer was very nice but the item she bought from me arrived broken despite careful packaging on my part. In our conversation, I told her she should get a refund, then invited Posh support to join the conversation. I didn't realize that by doing that it didn't open up a case. She still had to open a case herself in order to get a refund. Posh decided to let us both keep the money, which surprised me. I wonder if the civility of our conversation played a part in their decision or if it was just based on the cost of the item relative to how much it would cost to ship it back.
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That is great news that PM let you keep the money. It sounds like you had an ethical buyer. I have had over 15 sales in just the past 3 weeks. All of them have been wonderful buyers expect for this last one. I knew she would be opening a dispute two seconds after she messaged me. I was very civil when she opened the case. I said to PM CS:
"As you can see, the item was in perfect condition, brand new with tags and not one button missing when shipped. It must have been accidentally damaged after it was in the buyer's possession. PM Customer Service I will abide by whatever you decide. I just need my brand new beautiful blazer in the exact same condition that I shipped it to her. I hope you have a wonderful Thanksgiving!"
 
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#404
The buyer responded in one second and said ""Dear Seller, I have received the blazer carefully wrapped and delivery was prompt. Only the problem- one missing button. Therefore I would like to return. First of all, she either already has this same designer blazer and needed a new gold button, has this same blazer that is used and will do a bait and switch, or tried it on and its too big for her. She has been a buyer on PM for 8 years, never once sold anything and knows how to work the system to rip off PM and sellers!!!
 
#405
If she really wanted this brand new blazer with tags, that cost $595, but she got for $299 she would have kept it. All buttons were on it and not one was missing on the sleeve!! I have video proof and 10 up close pics. If she really needed a button it would only cost $10 to get a new one and sew on. Of course she won the case!!!! I blocked this unethical buyer. All I care is I get the same blazer back. Yes, she must have cut off the button, to get a return, or to use on another blazer. She most likely has this same designer blazer that is missing a button and is used. If she sends me back the wrong blazer there will be an issue!!! There is a serial number on the inside of the blazer, so I will know. They approved yesterday morning at 8:45 AM and she already had the blazer packed up and took it to her post office at 9 AM!!! She had it planned all along. She is stealing $$ from PM. I don't care that I lost the case. I just want my same brand new with tags blazer back. I can relist it and state it's missing on one button on the sleeve or buy another button. I'm very lucky because the other 90% of my buyers are wonderful! There are always going to be liars, scammers and cheats when you sell online.
 
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