If you look at this it says my last shipment to FP was May but I actually sent 2 other items since then that do not show up in their systemView attachment 3465109
**Selling/consigning** with Fashionphile
- Thread starter Vegas Long Legs
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
Yeah, that is just so, so odd. I would be going nuts if I were you. LOL I hope you figure it out!
You need to contact your old building. If you bring up theft, I think they will be more then willing to review the footage. Therefore you would also have proof of it being picked up. Also, the package would therefore have to be scanned. I don't know why you haven't contacted them yet tbh? I would be flipping out.
Over the 4 years of living there, I definitely brought up theft a few times (I order a LOT of things online) and it was never even close to true. Things always turned up. I guess I just thought that Fashionphile would find some information for me. I was also in the middle of a cross country move so this whole thing slipped my mind for a while and then I realized I hadn't heard from them.
I guess I just trusted the system. Thought I'd send the bag in and get my check in the mail a few weeks later.
I called FP again today. Currently waiting for a call back from a manager.
Interesting...
So when you call them they are able to find your shipments since May? Are they under your name?
Not during mine but one thought I had was that other people were moving that week and may have grabbed the box...
One update. Apparently FP suddenly has record that I generated the label. But when they track it, there's nothing.
This doesn't look good and now I do need to escalate it to the building, but WHY did it take them WEEKS to come up with this?? I'm so annoyed. It would have been easier to deal with the issue when I was still living there. Now that so much time has gone by it's that much more difficult.
That should have been done already! I don't understand why you didn't do that when you first posted.
You're misunderstanding. I have called FP several times over the last month and spoken to 5+ people. Everyone said there was no record of me accepting the offer or printing the label! I am VERY frustrated with them. Customer service is awful. Nobody returns my calls and nobody gave me any info.
After receiving this email today I called and demanded to speak to a manager and said how ridiculous this whole thing was. She apologized and is digging further into the issue and filing a Fed Ex claim.
She did everything she could, contacting FP was obviously the first thing she did. FP probably didn't take the time to do the research.
She is definitely misunderstanding, I'm sorry you're going through this. I hope they find out where your package is.
You now have a contact name & you just need to follow up & not allow so much time to pass before
you reach out again.
FP should have some answers for you by end of the week. If you don't hear back,
contact them again & don't give up which I'm sure you are not going to.
Since you spoke with various people at FP sounds like they just gave you the runaround
Good that you were persistent & got a manager...
Good luck & hope your package turns up...
you reach out again.
FP should have some answers for you by end of the week. If you don't hear back,
contact them again & don't give up which I'm sure you are not going to.
Since you spoke with various people at FP sounds like they just gave you the runaround
Good that you were persistent & got a manager...
Good luck & hope your package turns up...
Yes!
And contact the building asap. If the gave security cameras, they might destroy the footage after a period of time.