This is so weird. Last month I sent a pair of Chanel shoes but didn't take a picture of label. I called FedEx and they said there was no such package sent. I went to almost accuse the owner of the store where I dropped it off of stealing the shoes! I finally called FP and they did have the tracking and that it was arriving to them the next day. For some reason on my FP account online it had no record I took the offer nor did it show a tracking number they told me they were aware of this problem. My shoes did arrive to them. When did you leave it out for FedEx pick up?
**Selling/consigning** with Fashionphile
- Thread starter Vegas Long Legs
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Sorry to read this. I would keep in contact with FP as the package might still show up. In the meantime, keep checking their website to see if your bag makes an appearance (you never know).
This is why I always drop my package off at FedEx myself and ask for an "acceptance scan". I keep this receipt till the package arrives safely at FP and I've been paid, or till my consignment item has gone active on their website.
This is why I always drop my package off at FedEx myself and ask for an "acceptance scan". I keep this receipt till the package arrives safely at FP and I've been paid, or till my consignment item has gone active on their website.
This happened to me. I printed from my iPad to a wireless printer and even going to my browser history there was no record of it. Fashionphile was useless, as they are to you, and I never got the same person twice. However, I called and did ask standard time for processing currently and added about 5-6 days. I prayed and about a month later after shipping, the bag appeared in my account. How long has it been for you?
Really??? That's crazy!! But they were able to provide you tracking and they aren't for me
I left it for pick up at the end of July, so it's been a LONG time and I'm starting to lose hope.
Interesting to learn that this is a real problem there. I printed my label on July 26th. I believe it was picked up by fed ex on July 28th. It was going from Boston to California, so a long ways but definitely not this long.
If you pulled up the label to print, there should be something in your emails or trash from FP. Can you do a "fashionphile" keyword search of your emails to pull up all emails from FP? It should find everything. Be sure to look at the bottom of the list too because sometimes it'll say that there are also some messages in Trash or Spam match your search. You have to click on that link to find those messages.
If the situation you've described is accurately described, my guess is that you'll be SOL because it seems to be the perfect storm for a Murphy's Law situation. The following are quotes from your posts:
I think your statement here is your BIGGEST problem because I think something might have happened and you might be confused. Yes, it is bizarre. FP has no records, you have no records and Fedex has no records. I'm sorry to say it makes me think that you might have made a mistake along the line.
If the situation you've described is accurately described, my guess is that you'll be SOL because it seems to be the perfect storm for a Murphy's Law situation. The following are quotes from your posts:
- Fashionphile has no record of me accepting this offer or printing the label
- I did not write down the tracking number. --- That's really not necessary. Every time a shipping label is printed online, there's a record of it in the email that contains the link to print it.
- I've tried to get help from Fed Ex but they have no record of anything with my name on it.
- ALWAYS left packages in the lobby for pick up
- I have an old email that says I have an offer for the bag, but the offer has since expired and the link in the email is now useless. -- Is there any other non-linked info in the email?
- I could ask the superintendent if he could check the security camera footage from that day, but who knows if he still has it. It was over a month ago. -- I expect they have to save tapes for longer than a month
- I just moved to a new state and no longer live in the same building.
- FP did pay for the label, but they say they have no record of it on their account -- If they paid for it, they would have a record.
- I found the day that I pulled up the email and clicked to accept the offer, but I don't see a fed ex pop up or anything -- Is there anything in your "sent" folder where you responded?
- I even searched my printer history but I recently had to reset my printer -- why did you reset your printer? Just curious! I've never done that that I recall. I don't know whether that would help in this case but I've never heard of it being done.
- there is nothing in my FP account. They have no record of any of this (other than the offer going untouched and then expiring).
- I printed my label on July 26th.I believe it was picked up by fed ex on July 28th. --- How do you know it was picked up? Did you see the package sitting in the lobby for 2 days before it appeared to have been picked up? If you know it was picked up on July 28, the Boston Fedex office should be able to go through their records and find those records for that day and your address.
I think your statement here is your BIGGEST problem because I think something might have happened and you might be confused. Yes, it is bizarre. FP has no records, you have no records and Fedex has no records. I'm sorry to say it makes me think that you might have made a mistake along the line.
- the fact that one package in 4 years would be stolen AND Fashionphile has no record of me even printing the label seems very bizarre. Right??
I'm aware it's the perfect storm and that there's a chance I made a mistake which is why I've said that several times throughout my posts. I'm not blaming anyone but myself but coming here as a last resort in case anyone has some helpful ideas.
The only email I have from FP is attached here. As you can see, it does not have any other information and the link to view the offer no longer shows the offer. I received no other confirmation email from FP once I accepted the offer (which should have been my first red flag).
I reset my printer a couple weeks later because it wasn't working and that was a troubleshooting tactic I read online (unrelated to this incident but bad timing).
Yes, I saw the package sitting in the lobby for a couple days which was often the case in my building. It was a secure building and sometimes pick ups took a bit of time. I called fed ex and asked them to do a search on that day but they could not be very helpful because I had very little information.
My thought is that maybe FP has a glitch in their system and that my label was printed through their account but for some reason not attached to my FP account? I have no idea but the fact that others have had similar experiences means that there is a glitch.
Speculation:
If that's the case, whoever might have picked up packages from your lobby (whether it be Fedex, UPS, USPS, DHL) might very well have grabbed a package without noticing that the label is blank. But which company would know to pick THAT package up if the label is blank.
You say that you've left packages in the past without incident. I would assume others would leave packages too. I also would conclude that there would be packages sitting with USPS shipping labels, UPS labels, Fedex labels and when the carrier comes to do a pickup, he would pick through and grab those being shipped by his company with his company's labels.
So who would know to take the package with the blank label?
Is it possible the security person, concierge, shipping company pickup person or even another building might have been alerted to a blank labeled package and either put it aside or stole it?
I think that's where the video records would need to be checked. You have the 2-day timeline when you left it (July 26) till you think it was picked up (July 28). If necessary, get a subpoena or police officer to help get you permission to view those tapes. They could show when the package was left, when it disappeared or even if it was never there.
IMO, that's where you need to go.
Thanks, I appreciate your insights. I agree that going to security footage as a next step makes sense, it's just going to be difficult being in another state now, but I plan to reach out to the building manager tomorrow.
I don't actually think I would have left the package there with a blank label, it's just that I keep going over and over different scenarios because this whole thing is making me question my judgement. I'm just trying to think of all possibilities, but I can't realistically see myself not noticing a blank piece of paper.
Regarding the other stuff with pick up- people would leave packages with post it notes on them that said "UPS Pick Up" or "Fed Ex Pick Up" etc. I do remember writing the note with "Fed Ex Pick Up" but another possibility I've considered is that either I left the wrong pick up note or maybe another carrier picked it up. But I feel like if this were the case the package would still make it's way to FP eventually.
With all the various issues and no one with proof of anything at all, I don't think anything can be proven. IMO, you're the one with the burden of proof but.....
1. You can't prove you accepted an offer from FP
2. You can't prove FP sent a shipping label
3. You can't prove FP bought a label from Fedex
4. You can't prove you printed a shipping label
5. You can't prove you left a package in the lobby
6. You can't prove anything was picked up from your lobby by any shipping company
7. You can't prove anything was delivered anywhere
I think you're SOL. I know it's not what you want to hear.
1. You can't prove you accepted an offer from FP
2. You can't prove FP sent a shipping label
3. You can't prove FP bought a label from Fedex
4. You can't prove you printed a shipping label
5. You can't prove you left a package in the lobby
6. You can't prove anything was picked up from your lobby by any shipping company
7. You can't prove anything was delivered anywhere
I think you're SOL. I know it's not what you want to hear.
Maybe they haven't found it yet? I would call them, and insist that you speak to a manager, and tell them you until you get an answer. I really don't know what else to suggest. I am sorry.
Just to pipe in with my 2 cents for what it's worth. I think it's very possible you *think* you did all this and didn't. I have been very, very sure in the past of doing something like this, even thinking I am remembering printing, packaging, etc. because those are the steps you've done before and would have done in this case.
But in this case, there is no way there are this many things missing: confirmations, emails, tracking, etc. If one thing was missing, fine. But literally everything? It doesn't mean you're crazy or anything! I just think we can convince ourselves of doing very routine things and not remember correctly, especially if you're busy, stressed, etc. I literally could have sworn I'd mailed something in the past only to realize I never did, but really thought I could remember doing it!
It doesn't explain where the bag is, but something just doesn't add up here! I hope you figure it out, because I'm sure it's driving you bonkers!
But in this case, there is no way there are this many things missing: confirmations, emails, tracking, etc. If one thing was missing, fine. But literally everything? It doesn't mean you're crazy or anything! I just think we can convince ourselves of doing very routine things and not remember correctly, especially if you're busy, stressed, etc. I literally could have sworn I'd mailed something in the past only to realize I never did, but really thought I could remember doing it!
It doesn't explain where the bag is, but something just doesn't add up here! I hope you figure it out, because I'm sure it's driving you bonkers!
Possibly, and I was starting to think this was the case, but the fact that other people are now saying they've had similar experiences and there is a glitch in FP's system...definitely makes me wonder...