It sounds like they're saying your Chanel has issues of poor workmanship - not that it's fake, but that an uneducated buyer might think that it's fake based on the quality concerns. Fashionphile doesn't want to deal with unhappy buyers who accuse them of selling a fake - whether or not the buyer is wrong. So they're not willing to accept your bag because they don't want to deal with the headaches.
**Selling/consigning** with Fashionphile
- Thread starter Vegas Long Legs
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Also, the title of this thread is a little dramatic and to me seems unjustified. I don't see anything "fraudulent" in what has transpired here, from how you've reported it. I understand being upset by this but it doesn't seem fair to the business to use a word like that.
OP from the e-mail you received from Sarah it appears that your Chanel bag
has quality control problems.. There are several issues that have been
outlined by Sarah in her response to you & that they are significant enough not to
be able to sell the bag. The issues are, inconsistent sticthing, logo is blurry
the turn lock isn't smooth, do they exist or do you dispute them?
And this is a brand new Chanel bag?
Granted communication fell short & Sarah recognizes that & has offered
you an apology & she has explained all of this quite clearly.
has quality control problems.. There are several issues that have been
outlined by Sarah in her response to you & that they are significant enough not to
be able to sell the bag. The issues are, inconsistent sticthing, logo is blurry
the turn lock isn't smooth, do they exist or do you dispute them?
And this is a brand new Chanel bag?
Granted communication fell short & Sarah recognizes that & has offered
you an apology & she has explained all of this quite clearly.
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My bag passed Chanel quality control to make it to the boutique. I did not see any flaws on my bag. The flaws Sarah outlined, to me sounded a bit vague. Which stitching problem? She wasn't being specific about it.
I sent in over 10+ pics. If there was stitching problem, they could have seen it. My pictures were all high resolution quality. I understand the turn lock's smoothness can't be determined based on photos but they do have very high mark up (over $1000) so if a buyer comes back to them, they should be able to take all liability.
The logo is NOT blurry. I will post a picture of the logo when I receive the bag back. It sounds to me that they tried to find flaws on my bag because I was rightfully able to depend myself against their fake accusation.
If my bag was defective like they claimed, they could have said so in the beginning. Instead they told me their authenticator was sensitive about some certain features on my bag and could not confirm authenticity.
From what I see, it looks like they would claim a bag is fake just get out of the contract. If one disputes it, they would find flaws on it to back up their claim. It happened to a member on here before. They accused her authentic WOC to be fake. After she forwarded receipt, they said the CC logo is crooked so they had to return. Why didn't they say so in the beginning?
I still stand behind my observation that they are fraudulent in the sense that they would make up stories to get out of buying a bag they don't think can be flipped quick.
I sent in over 10+ pics. If there was stitching problem, they could have seen it. My pictures were all high resolution quality. I understand the turn lock's smoothness can't be determined based on photos but they do have very high mark up (over $1000) so if a buyer comes back to them, they should be able to take all liability.
The logo is NOT blurry. I will post a picture of the logo when I receive the bag back. It sounds to me that they tried to find flaws on my bag because I was rightfully able to depend myself against their fake accusation.
If my bag was defective like they claimed, they could have said so in the beginning. Instead they told me their authenticator was sensitive about some certain features on my bag and could not confirm authenticity.
From what I see, it looks like they would claim a bag is fake just get out of the contract. If one disputes it, they would find flaws on it to back up their claim. It happened to a member on here before. They accused her authentic WOC to be fake. After she forwarded receipt, they said the CC logo is crooked so they had to return. Why didn't they say so in the beginning?
I still stand behind my observation that they are fraudulent in the sense that they would make up stories to get out of buying a bag they don't think can be flipped quick.
Here is the link to the thread:
http://forum.purseblog.com/chanel/fashionphile-does-not-how-to-authenticate-905129.html
If it only happened to me, I could chalk it up and say it's an honest mistake. But it has happened to other people. It looks like it's their normal practice which I do not think is ethical.
If they really found legitimate flaws on my bag and send me specific photos of those. I would be glad to take my bag back with an apology. Regardless how nice and professional Sarah sounds, I still think that the flaws were made up.
Yes my bag was brand new.
http://forum.purseblog.com/chanel/fashionphile-does-not-how-to-authenticate-905129.html
If it only happened to me, I could chalk it up and say it's an honest mistake. But it has happened to other people. It looks like it's their normal practice which I do not think is ethical.
If they really found legitimate flaws on my bag and send me specific photos of those. I would be glad to take my bag back with an apology. Regardless how nice and professional Sarah sounds, I still think that the flaws were made up.
Yes my bag was brand new.
I wouldn't worry about it. From what I see, sellers earn more money selling the bag themselves. These companies want to flip your purse; I rather do that myself. You worked for the bag, not them. They function like a pawn shop to me. It is strictly what will give them the most return, ethics secondary. I expect low offers from them, and I would only use them if I did not feel like selling my purse myself. Good luck selling your bag if that is what you want to do. 
I'm guessing that you did some research before making the decision to send the bag
to Fashionphile & even based on the thread that you have posted the link to which
was from May 8th, you still chose to send your bag to them in spite of what
was posted?
A picture is worth a thousand words.. At this point it would be beneficial
to see pics of the bag that was sent to Fashiophile.
I actually sold a few items to them with no problem. I sent my bag to them because they accepted my 10+ photos with a quote. Why shouldn't I send it to them? I knew my bag was completely authentic and in the condition as shown in my pics. I was honest with my description and pictures. If they want to back out of the contract, it's their problem to worry about not mine.
With that said, there would be no reason for you not to have sent the bag
as you have a previous & pleasant history with this company.
But the issues that have been outlined by Fashionphile are very different
from what you have described.
So your bag is brand new with no issues to speak of? Do you still have
any of the photos that you submitted to Fashionphile that you could post here?
It appears to be a mistake clearly for which an explanation has been offered
as well as an apology.
Even though this is at your emotional expense & disappointing, the best of the best
authenticators make mistakes but calling Fashionphile fraudulent over this decision
doesn't seem just & because there are quality control issues according to them with your
bag & since there are no pictures at this moment to back you up or them for that
matter, that word just doesn't appropriate for this issue.
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Doesn't fashionphile pay for shipping both ways? Why would they waste money to do so? Makes no sense unless they have a valid reason.
There is already quite an involved discussion ----as in over 1300 posts----- regarding this sort of thing here http://forum.purseblog.com/ebay-for...e-from-fashionphile-again-warning-371412.html
You may not like that they do not want to sell your bag but calling them fraudulent because they are telling you something you do not want to hear is unfair and borders on defamation.
First they said my bag has features that make it inauthenticate-able. After i called them out, they admitted that its authentic but its defective. Why so quick to change stories? I do not mind them rejecting my bag but calling it fake then putting it down to get out of a contract is fraudulent practice and unethical. Just tell me they already have two, i would be happy to take it back. I dont see anything remotely legitimate about this type of practice.
To poster that said they cover shipping both ways. No they do not. Not return shipping at least. they first wanted $40 to ship it back. However i demanded that my bag to be returned to me at no charge because its not my fault they changed their mind. When i got my quote they only had one listed and it wasnt on sale.
If my bag passed chanel QC i wonder why it couldnt pass fashionphile qc. I doubt they have stricter qc proceedures. I am very picky with my bags and own many chanel bags. I am familiar with the normal features of an authentic chanel bag and i certainly wouldnt have purchased it if it was defective. I know how my bag looks. It is not defective. I know they lied and i do not worry if others dont believe me.
And until you have seen my bag, how would you know sarah was telling the truth or it was fabricated to cover their behind? Look! It has happened before.
Thanks for listening.
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I just want to let you know I changed the thread title of this thread. I welcome everyone to share both positive and negative experiences but when there is a title that we feel may be misleading, we like to reword. Your thread and posts remain the same, but I want to steer clear of labeling something fraudulent. PM me if you have any questions anyone!