**Selling/consigning** with Fashionphile

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#436
Im from Australia and i've sold my iris wallet to yoogis. It was really fast and easy transaction. I used australia registered post to ship the item. Once it shipped, i contacted yoogis and gave them the tracking number.

As for the custom declaration form, i declare the lowest value which was quoted by yoogies. If your quoted price above AUD1000, i think it is better to purchase insurance when you ship your package :)
 
#438
I sold back an LV Speedy that I bought from FP and only used twice - they received the bag late Friday and it's now Tuesday morning; I have not heard anything from them as of yet but I'm not worried at this point. If I don't hear anything by the end of tomorrow I'll email them to see what's up. I chose the direct payment option so I'm hoping to get the money deposited into my PayPal this week. I'll keep you all posted!
 
#439
A little update on my Fashionphile selling experience: They received my bag on Friday, April 10th but did not contact me about it or anything. On Tuesday, April 14th, I noticed that I had money in my FashionPhile account as payment for the bag, so I emailed them to ask when it would be moved to my PayPal account since that was what I originally requested they do. They responded that it would be deposited within 24 hours - a bit odd, but OK fine. I'll wait another day for whatever weird reason.

Well, on the evening of the 15th, the money was still sitting in my FashionPhile account and had not been transferred, so around 6 PM I emailed them again to ask what the holdup was. I swear within 2 minutes of me sending that email, my FP account was empty and the money was sent to PayPal. :rolleyes:

While this isn't a huge deal, it was still irritating that I had to email them twice to remind them to release my money (not to mention that they re-listed the bag right away...). The two times I've sold to Couture USA, they both emailed AND called me the day they received my bag, and had deposited my money into my account within ten minutes of that. It's not like I was desperately needing the cash or anything, but there was no good reason for them to hold onto it for two days, and stuff like that gives me pause about selling to them again. Who knows how long they'll take next time...

I still purchase from them, though, and have had nothing but good experiences on that end. Just won't sell to them again most likely.
 
#440
Hi all! I just had my first experience consigning with Fashionphile and, since I know many of us are curious what it's like, I wanted to share my experience.


First off though, I have to clarify that I did part of this process, the initial quoting, online, but as I live in the Bay Area, I ultimately went to their SF store to complete the transaction so I wouldn't have to send the bag in to SoCal.


So here's how it went down for me:


I was selling a gently-used Balenciaga bag, and took good, clear photos of the item, areas of wear, and gave a detailed description on their online form. I was able to send in about six photos, which I thought was nice.The online consignment form was ok, pretty straightforward and easy to navigate.

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A few minutes later I got an e-mail that they received my request and would get back to me in 1-2 business days. I submitted the form early Monday morning but did not receive a quote until Friday, so I was a bit annoyed at the 1-2 day initial expectation. By contrast, I also requested a quote from Yoogi's and they said a reply would come in 1-2 days also, but replied back within 24 hours.

Once I got the quote and decided to sell with them,I had trouble navigating the online consignment form to input my details, select a payout preference, and payment option. The form was not very intuitive, so it was a bit confusing to put in bank details (I elected ACH deposit of funds). Printing it out was also a bit of a struggle because the form was printing out too big for normal 8x11 paper, so I had to do some resizing magic to get it all to fit properly.

The printing of the Fedex label was all good though, no problems.
After this though, I thought “why the heck am I sending it all the way to San Diego? I have a Fashionphile right in SF!” So I called them up on Tuesday (the 14th) and the guy on the phone named Brian was very nice and set me up with an appointment to come in and take a look at the goods.

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Appointments aren’t necessary, but I think they are recommended if you want to get paid out the same day. I initially wanted to come in on Wednesday, but I was told their buyer wasn’t in the store then so they couldn’t pay me then and there without the buyer’s approval. No biggie, so I came in on Thursday.

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When I walked in the store on Thursday Brian was there with a lady named Alicia, and they were both super welcoming and nice. Brian had me fill out a few forms with my details and said it would be about 15 minutes to look over the bag and assess its condition.

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Since I already had a quote from the online form, I wasn’t sure if that sped up the process or made a difference in the price I got, but Brian did thank me for sending in really nice photos as he said that rarely happens (so take good photso and get more accurate quotes y'all!) :yes:

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After about 10 minutes they confirmed that they were willing to do a buyout or consignment with the same price as the online offer. I chose the Buyout option and elected to have a check cut (the options are store credit, check, bank transfer, wire transfer, and PayPal, with the last two having a fee).

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It took a few more minutes to generate the check , and once that was done I walked out of there and deposited the moolah into the bank. Badabing badaboo, all nice and easy!

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All in all, I know not everyone has a Fashionphile store nearby so my audience is pretty limited, but I had a good in-store experience and would would definitely consider selling with the in future.

The online quote system itself is so-so. I did not like the UI too much, and they did take longer to get back to me than their standard 1-2 business days, but it's not the end of the world.

I also asked for a quote with Yoogi's, and even though I liked their turnaround time and website forms better, ultimately Fashionphile offered me way more ($200 more than Yoogi's) and I was happy with my consignment experience with them.
 
#442
Puttin On Ayers said:
I didn't realize there was a presence in the Bay Area. Can you give an idea of what to expect percentage wise? 20 or 30 percent of retail? TIA
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Yep they have a store on Maiden Lane in downtown SF. :tup: They offered me approx. 30% of retail price of a brand new bag of the same model. I would have received 100-150 more had I chose to consign instead of a buyout.
 
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#444
I'm sooooo incredibly annoyed with fashionphile right now. They have had my bag for over a week and haven't even sent me the final buyout price.... it's been "processing consignment" for 7 days straight and i've been without my bag for over 2.5 weeks (they gave me a pre-paid slow fed ex ground label to transport it from new york to California).

I call everyday and everyday it's an excuse. I want to scream.
 
#445
whoknowsx said:
I'm sooooo incredibly annoyed with fashionphile right now. They have had my bag for over a week and haven't even sent me the final buyout price.... it's been "processing consignment" for 7 days straight and i've been without my bag for over 2.5 weeks (they gave me a pre-paid slow fed ex ground label to transport it from new york to California).

I call everyday and everyday it's an excuse. I want to scream.
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Oh no, that is disappointing! I really like buying from them, but it sucks if they aren't being efficient with the purchasing end. What do they say when you ask them about it?
 
#446
Marey said:
Oh no, that is disappointing! I really like buying from them, but it sucks if they aren't being efficient with the purchasing end. What do they say when you ask them about it?
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That's the thing, I've only had POSITIVES buying experiences previously. And during the time since they have had my bag, I purchased a SLG which arrived today. Clearly the emphasis is on the selling to customer rather than buying from customers.

They've said:
"Sorry Hermes takes longer."
"Sorry it's almost there"
"It's in the final stage should be a few hours"
And today, seven days later... "It needs to be authenticated first" (why you would draft a post, take pictures, et. before authentication is beyond me)

Mind you, not only is the bag authentic (obviously), it is in excellent condition with all the bells and whistles (box, dust bag, rain cover, etc, ... even the Hermes ribbon). AT LEAST give me the final buyout price.
 
#447
I just got a quote for three of my items at Fashionphile, and underneath one item, it says "Note from Uyen-nhu: We would like to buy this item for our "Fashionphile Outlet" as it does not meet the condition requirements we have for items on Fashionphile.com. Outlet offers tend to be lower than our traditional offers because they are sold at a no-reserve auction. Thank you." Anyone have experience with this sort of message? Where is their outlet?

Also, I think I'm just going to keep my bags and re-quote them in a month or so. Has anyone else done that and gotten a higher quote? Yoogi's has been WAY too low each time so I don't even try with them.
 
#448
Kitties Are Cute said:
I just got a quote for three of my items at Fashionphile, and underneath one item, it says "Note from Uyen-nhu: We would like to buy this item for our "Fashionphile Outlet" as it does not meet the condition requirements we have for items on Fashionphile.com. Outlet offers tend to be lower than our traditional offers because they are sold at a no-reserve auction. Thank you." Anyone have experience with this sort of message? Where is their outlet?
Click to expand...

It's on ebay

http://www.ebay.com/usr/fashionphileoutlet
 
#449
Beware of Fashionphile's fraudulent practice. If they already have the same bag as yours already listed, they will reject it claiming "the authenticator is sensitive to authentic details and can't confirm authenticity".

So I sent in a brand new Chanel bag to them last week. I personally purchased it from a Chanel boutique. I still have the receipt with the matching serial number printed on it but I didn't include because I wanted to keep it for my record. They rejected it today quoting the above line. It's completely BS. They have two of the same bags listed, one is on sale. Before I shipped it in, I feared this would happen and it did. They have no moral. Instead of telling me we have two listed already so we can't accept yours. They flat out implying that my bag is fake.

This incident had happened before to another member on here. I am starting to believe that if they don't think they can flip your bag right away at a huge profit, they would claim they can't authenticate it and return it to you.

I am just disgusted by this immoral practice. Anyone who considers selling to them, please make sure they don't already have the same item listed first.
 
#450
I emailed sarah davis. First she said she would have a paid authenticator to take a look at my bag. Now i just received another email from her. I read it a few times but i still dont know what the problem is.


I am so sorry, I responded to you based on the information that you sent me in your email. From the email, I thought that we had told you that your bag was fake. If that had happened, I'd have been totally 100% confident that we were right, and that the bag was not authentic- regardless of any paperwork included. This is not the situation with the bag that you sent us.

I just looked up this transaction, have your bag sitting right here on my desk and have spoken with the employee that originally evaluated your bag when it came in. The problem with this bag is not that it's a fake... but that it has significant issues such that a bag like this ends up being very difficult to sell. This should have been marked as a Quality Control problem. This particular bag has issues with features that are used to authenticate. It has inconsistent stitching, the logo is blurry, and the turn lock isn't smooth. It's one thing if a bag has lipstick in the lining or has fading in the leather, or stitches that have come loose. People expect this type of issue in a "pre-owned" bag. But when there are problems with the particular features that are regularly used to authenticate a bag, then we find that we get them returned time and time again.

I have spoken with the employee who issued the return and basically that is where the communication went wrong. We should never have said that we had a problem with authenticating this item. It's authentic, and if someone with experience were to authenticate it... they would know that. However, we have found that when there are significant issues with the logos or embossing and other authentication clues, that we have a difficult time moving them. If it's just one thing... faded logo for example, we'll take it. But when there are several issues, we just don't accept them.

I guess I miss spoke earlier when I said that we want every single authentic Chanel item that we can get our hands on (that aren't clothing). When there is an item with significant issues with the authentication markings and features that are used in authentication, we do not accept these bags.

Thank you so much... we'll overnight it asap, and considering our communication gaffs, I'd love to offer you a $250 bonus on any item that we have quoted for you that you end up sending us. I'm so sorry for any discomfort that this has caused you.

Sarah
 
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