**Selling/consigning** with Fashionphile

[Ashanti_Rose]

I actually don’t understand why this discussion is still ongoing. It is up to the poster to take this and do whatever she needs to do, but Lessons Learned here for the community are as follows:
1. Read the fine print and conditions of the carriage. It is amusing to me as after all said and done, people still refer to UPS “insurance” on this discussion, where it is liability, not insurance (again, research the internet for the difference).
2. Drop of your packages within your area/zip code on the mailing label as the charges/liability depend on the zone where you mail them. If in doubt, call the carrier to verify. It is your responsibility to make sure that the package is dispatched safely.
3. Insure your packages for USPS/ declare full value in UPS and FedEx - unless you are willing to absorb the loss yourself in a case of a lost parcel.
4. Get a receipt when you drop something off - regardless of the carrier. If I mail something valuable, I make sure I go in person to a staffed UPS/ FedEx office and get a receipt. Keep the receipt until the package is marked as delivered.
Best of luck to OP and everyone on this discussion.

 

[discreetlux]

I actually don’t understand why this discussion is still ongoing. It is up to the poster to take this and do whatever she needs to do, but Lessons Learned here for the community are as follows:
1. Read the fine print and conditions of the carriage. It is amusing to me as after all said and done, people still refer to UPS “insurance” on this discussion, where it is liability, not insurance (again, research the internet for the difference).
2. Drop of your packages within your area/zip code on the mailing label as the charges/liability depend on the zone where you mail them. If in doubt, call the carrier to verify. It is your responsibility to make sure that the package is dispatched safely.
3. Insure your packages for USPS/ declare full value in UPS and FedEx - unless you are willing to absorb the loss yourself in a case of a lost parcel.
4. Get a receipt when you drop something off - regardless of the carrier. If I mail something valuable, I make sure I go in person to a staffed UPS/ FedEx office and get a receipt. Keep the receipt until the package is marked as delivered.
Best of luck to OP and everyone on this discussion.

The discussion has been ongoing due to the poster keeping us informed about her case (which is very much appreciated), so that sellers/consignors can know what to expect from Fashionphile’s customer service if a mistake were to happen during the shipping process.

Everything you mentioned has already been covered in previous posts, but thanks for keeping the discussion ongoing.

 

[muchstuff]

I actually don’t understand why this discussion is still ongoing. It is up to the poster to take this and do whatever she needs to do, but Lessons Learned here for the community are as follows:
1. Read the fine print and conditions of the carriage. It is amusing to me as after all said and done, people still refer to UPS “insurance” on this discussion, where it is liability, not insurance (again, research the internet for the difference). Didn't read the fine print. That's on me.
2. Drop of your packages within your area/zip code on the mailing label as the charges/liability depend on the zone where you mail them. If in doubt, call the carrier to verify. It is your responsibility to make sure that the package is dispatched safely. Verified with courier.
3. Insure your packages for USPS/ declare full value in UPS and FedEx - unless you are willing to absorb the loss yourself in a case of a lost parcel. Can't add insurance to FP's label.
4. Get a receipt when you drop something off - regardless of the carrier. If I mail something valuable, I make sure I go in person to a staffed UPS/ FedEx office and get a receipt. Keep the receipt until the package is marked as delivered. Have receipt.
Best of luck to OP and everyone on this discussion.

I'm not certain you've read the complete discussion as the info I've added to your post was already included.

 

[muchstuff]

Once again, thanks everyone for your interest in my original post. Time to move on, although if there's any more news I'll be happy to share.

 

[BB8]

I've sold with h Fashionphile before, without any issue (except for recent low-ball offers). I recently discovered, just randomly, that they posted pics I had sent them of my bag, including the serial number, of a bag I ended up declining their offer (I sold to Yoogi's). It just so happened I was missing my bag and decided to Google it to see if any similar in good condition were on the market. Thing is, my bag's photos including the one with serial number were mixed in with other photos of presumably the bag they were selling (a different bag), and it sold. After seeing this, I am now very skeptical of buying anything from Fashionphile (I have not bought anything from them before), and would seriously question if the photos they are posting are of the actual item for sale...

 

[nicole0612]

I just noticed this feature (new?) where they tell you what number your item is in the queue to receive a quote. I was shocked at the volume of requests they receive.

This is 11:30 am today vs 11:50pm today (photos submitted for a quote 2 days ago).

 

[Debbie65]

This thread came back up - very shady company practice

FASHIONPHILE sold my stolen items KNOWINGLY!!

I am writing this post to inform the general public and fellow luxury shoppers of my experience dealing with FASHIONPHILE and its employees in the last 6 months - also to inform you that the company has no morals or empathy and has knowingly sold stolen good. To cut a long story short - My...

forum.purseblog.com

Gosh, this is disturbing to read!

 

[Debbie65]

I agree but clearly they don't. From some of the other issues I've heard, it sounds as if they're rarely interested in helping.

I'm so sorry you're going thru this

 

[audreylita]

I just came from my local Neiman Marcus with a Fashionphile location and sold them several items. I’ve sold to them numerous times in the past and today they offered me almost double what I was expecting for quotes. They have always sent my check within the window promised. I’ve been purchasing and selling to them over the years and the transactions have always been flawless. This thread seems to have gotten to be all about the negative. I’ve had nothing but positive experiences with them and will continue to both sell and purchase from them in the future.

 

[luckylove]

I just came from my local Neiman Marcus with a Fashionphile location and sold them several items. I’ve sold to them numerous times in the past and today they offered me almost double what I was expecting for quotes. They have always sent my check within the window promised. I’ve been purchasing and selling to them over the years and the transactions have always been flawless. This thread seems to have gotten to be all about the negative. I’ve had nothing but positive experiences with them and will continue to both sell and purchase from them in the future.

It's good to hear about your positive experiences. I personally have never bought or sold anything with them, but I do wonder if in person transactions help facilitate a much smoother process instead of sending in bags etc.... Thanks for providing a fresh data point!

 

[wonderboii]

A few months back I submitted my vintage Chanel black/lambskin classic flap and they rejected the quote saying it was due to "condition." My bag is not pristine but it's definitely good condition

I found this weird because some of the vintage chanel bags they had online at the time were actually in terrible condition. I saw a classic flap that actually looked like someone sat on it.

I ended up emailing them to ask and mentioned the condition of similiar bags on their website and they sent me some BS generic automated response.

 

[whateve]

A few months back I submitted my vintage Chanel black/lambskin classic flap and they rejected the quote saying it was due to "condition." My bag is not pristine but it's definitely good condition

I found this weird because some of the vintage chanel bags they had online at the time were actually in terrible condition. I saw a classic flap that actually looked like someone sat on it.

I ended up emailing them to ask and mentioned the condition of similiar bags on their website and they sent me some BS generic automated response.

I imagine they might have a quota for certain styles and if they feel they have too many already, they'll pass on yours.

 

[ahsw]

A few months back I submitted my vintage Chanel black/lambskin classic flap and they rejected the quote saying it was due to "condition." My bag is not pristine but it's definitely good condition

I found this weird because some of the vintage chanel bags they had online at the time were actually in terrible condition. I saw a classic flap that actually looked like someone sat on it.

I ended up emailing them to ask and mentioned the condition of similiar bags on their website and they sent me some BS generic automated response.

I would resubmit for a quote in a few months.

 

[audreylita]

A few months back I submitted my vintage Chanel black/lambskin classic flap and they rejected the quote saying it was due to "condition." My bag is not pristine but it's definitely good condition

I found this weird because some of the vintage chanel bags they had online at the time were actually in terrible condition. I saw a classic flap that actually looked like someone sat on it.

I ended up emailing them to ask and mentioned the condition of similiar bags on their website and they sent me some BS generic automated response.

Check their site to see if they have your style listed as current inventory, if they do they will likely not buy your item. If they don’t have something in stock, then that’s the time to submit for a quote. Makes perfect sense.

 

[Love Of My Life]

I just came from my local Neiman Marcus with a Fashionphile location and sold them several items. I’ve sold to them numerous times in the past and today they offered me almost double what I was expecting for quotes. They have always sent my check within the window promised. I’ve been purchasing and selling to them over the years and the transactions have always been flawless. This thread seems to have gotten to be all about the negative. I’ve had nothing but positive experiences with them and will continue to both sell and purchase from them in the future.

Having an established relationship can make a difference with what FP will accept.JMO