JMO,
@muchstuff you accepted the payout from UPS & FP likely will close this case.
Perhaps if you didn't accept the payout, you may have had more ground to stand on in
a manner of speaking but the door has likely closed.
Sharing the experience with BBB is your call. BBB will likely do their own investigation
in this matter to substantiate your complaint & if that will give you some form of satisfaction,
then go for it.
Whether the $875 is a drop in the bucket to
Fashionphile or not, whether they consider you
a loyal customer or not, what they could have done or should have done, all businesses
play by their rule book. The rules weren't followed & again, that is disappointing.
The company seems to be going through a management revamp, so perhaps things will
get better down the road & your experience will help.
Many might not want to have future dealing with FP & many will because of their past experiences,
FP should really make their consignor shipping policy clearer so consignors can ask for additional
insurance if so needed.