**Selling/consigning** with Fashionphile

[discreetlux]

Thanks, I'm hoping to hear from them tomorrow!

 

[muchstuff]

 

[whateve]

This thread came back up - very shady company practice

FASHIONPHILE sold my stolen items KNOWINGLY!!

I am writing this post to inform the general public and fellow luxury shoppers of my experience dealing with FASHIONPHILE and its employees in the last 6 months - also to inform you that the company has no morals or empathy and has knowingly sold stolen good. To cut a long story short - My...

forum.purseblog.com

 

[Love Of My Life]

@muchstuff, did Fashionphile get back to you?

 

[muchstuff]

@muchstuff, did Fashionphile get back to you?

Not yet, I decided to give them an extra day. If I don’t hear anything tomorrow morning I’ll email them.

 

[discreetlux]

This thread came back up - very shady company practice

FASHIONPHILE sold my stolen items KNOWINGLY!!

I am writing this post to inform the general public and fellow luxury shoppers of my experience dealing with FASHIONPHILE and its employees in the last 6 months - also to inform you that the company has no morals or empathy and has knowingly sold stolen good. To cut a long story short - My...

forum.purseblog.com

Wow I completely missed this thread, and I was actively buying/selling with them at this time. I'm shocked 😤. I really hope tomorrow this gets solved in your favor. I'm hoping the delay today was them coordinating with UPS

 

[muchstuff]

Wow I completely missed this thread, and I was actively buying/selling with them at this time. I'm shocked 😤. I really hope tomorrow this gets solved in your favor. I'm hoping the delay today was them coordinating with UPS

Nothing from them so far this morning but I'll give it a couple more hours.

 

[muchstuff]

I did email and the return message was that FP will honour UPS' $100 coverage and will cut me a cheque for that amount. Which means they still won't accept that the package was deemed lost under their label from what I can deduce.

I've sent one more email outlining the situation and mentioned the interest here on the forum regarding the resolution of the issue. Neither of the CEOs have replied to my earlier email.

I'll wait to hear back one more time, then send my info to the BBB.

 

[Love Of My Life]

I did email and the return message was that FP will honour UPS' $100 coverage and will cut me a cheque for that amount. Which means they still won't accept that the package was deemed lost under their label from what I can deduce.

I've sent one more email outlining the situation and mentioned the interest here on the forum regarding the resolution of the issue. Neither of the CEOs have replied to my earlier email.

I'll wait to hear back one more time, then send my info to the BBB.

@muchstuff, if FP will honour UPS' $100 coverage, will FP consider this case closed?
UPS will likely consider the case closed as they will have reimbursed FP for the insurance on the lost package
If that is the case, you may not hear back from the CEOs that you have contacted
Since there was fine print with regard to UPS & FP policy, not sure what you expect from BBB
(besides sharing the experience but likely BBB will also see the fine print if they investigate this)
since there is that fine line as discussed here & also assume that you will share with BBB
that you shipped the package from Canada & not from the US
If you are looking for "good will" from FP, you may be further disappointed JMO

 

[Love Of My Life]

The issue here is not who is responsible for the loss (obviously UPS, since they lost the package), but the discrepancy between the address entered in the system as a return address/estimated drop off location (US address of the poster) and the actual drop off location in Canada. It has to do with liability and a small print in the UPS carriage contract, and most likely FP is having a problem recovering the declared value of the package.

Remember, folks, that with UPS, it is not an insurance, but rather a declared value subject to small print and liability of the carrier - which is NOT the same as insurance. The package was actually mailed from Canada but the system shows that it was supposed to be mailed from the US (thus the shipping charges and liability coverage were calculated accordingly when the label was printed - from US to US, and not from Canada to US) - thus UPS is walking away from their liability for this parcel since this was not what they were expecting to perform upon... FP technically could be forthcoming and reimburse the poster for the package (not sure what was the value), but it was also up to the poster to alert them that the return address on the label was inconsistent with trajectory of the travel of the parcel.. I hope the poster will get an acceptable resolution, but unfortunately, details do matter when trying to file claims...

This likely will come into play as outlined by @ashanti-Rose & since UPS is going to reimburse
FP for what the package was insured for, this is going to be challenging for you to recoup your
$875 ( was this the amount of the payout) @muchstuff, trying not for you to be further disappointed.

 

[muchstuff]

This likely will come into play as outlined by @ashanti-Rose & since UPS is going to reimburse
FP for what the package was insured for, this is going to be challenging for you to recoup your
$875 ( was this the amount of the payout) @muchstuff, trying not for you to be further disappointed

I realize all of this and am pretty certain nothing good will come of it but I'll still do all I can.

 

[Love Of My Life]

I realize all of this and am pretty certain nothing good will come of it but I'll still do all I can.

I realize all of this and am pretty certain nothing good will come of it but I'll still do all I can.

Accepting accountability for the choice you made comes into play here as well
What you did previously with shipping your packages & UPS accepting them was an error
on their part, but it looks like you are more disappointed with how FP handled this all.
Not sure what you expect BBB to do & would be interested in knowing how you would like
to see all this play out.JMO

 

[muchstuff]

Accepting accountability for the choice you made comes into play here as well
What you did previously with shipping your packages & UPS accepting them was an error
on their part, but it looks like you are more disappointed with how FP handled this all.
Not sure what you expect BBB to do & would be interested in knowing how you would like
to see all this play out.JMO

In reality I'd like FP to make an exception in good faith and accept the claim as per the label's insurance amount. That's not going to happen however.

I'll be emailing UPS again but I think that ship has sailed as well.

You can send a complaint to BBB without expectation of resolution. It's simply a complaint against the company involved.

 

[Love Of My Life]

In reality I'd like FP to make an exception in good faith and accept the claim as per the label's insurance amount. That's not going to happen however.

I'll be emailing UPS again but I think that ship has sailed as well.

You can send a complaint to BBB without expectation of resolution. It's simply a complaint against the company involved.

Personally your expectation from Fashionphile is unrealistic & that is disappointing in itself because
you were a client for a particular amount of time, but you didn't follow their shipping instructions
& that falls on you like it or not.
UPS is settling this with Fashionphile for exactly what the package was insured for, so contacting
UPS CEO might be futile
So you feel because there is no good will in handling your situation, that FP could get a different
rating from BBB & that would be satisfactory for you?
But the complaint is based on good will, is that fair?

 

[muchstuff]

Personally your expectation from Fashionphile is unrealistic & that is disappointing in itself because
you were a client for a particular amount of time, but you didn't follow their shipping instructions
& that falls on you like it or not.
UPS is settling this with Fashionphile for exactly what the package was insured for, so contacting
UPS CEO might be futile
So you feel because there is no good will in handling your situation, that FP could get a different
rating from BBB & that would be satisfactory for you?

Why do I get the feeling you either work for FP or UPS? I'm fairly certain FP's label would have insured the item for it's full amount. I wasn't given any option for insuring it while using their label. And yes, their shipping instructions differ from what UPS told me, I'm not disputing that.

At any rate, it looks as though this is basically closed.