Hey everyone! I really need some help or advice on this situation.
On my auction, I specifically described the bag I was selling as not being it in good condition, stating that it had jean transfer stains and blotchy pigmentation. I also said it had no authentication cards and no dustbag. I also stated that I was a member of tPF and that there was probably a post of me discussing the bag.
To make a long story short, the winner kept asking questions about the bag for 5 days after the auction, and she seemed really hesitant to buy the item.
She completely misread my listing, and thought that she was getting the bag like the photos I posted on tPF, not the photos I had posted on the ebay site. She even stated this in a message to me, " i am not feeling so great to authenticate at balenciaga next time i am in nyc as it is embarassing..for me."
Today, she paid for the item and everything, but I have a feeling she's going to give me negative feedback for this because the bag wasn't what she "expected". I really don't want to deal with this whole fiasco, so what should I do? Should I just ship the item? Or should I issue her a refund and report it to eBay? Any help on this situation would be great.
On my auction, I specifically described the bag I was selling as not being it in good condition, stating that it had jean transfer stains and blotchy pigmentation. I also said it had no authentication cards and no dustbag. I also stated that I was a member of tPF and that there was probably a post of me discussing the bag.
To make a long story short, the winner kept asking questions about the bag for 5 days after the auction, and she seemed really hesitant to buy the item.
She completely misread my listing, and thought that she was getting the bag like the photos I posted on tPF, not the photos I had posted on the ebay site. She even stated this in a message to me, " i am not feeling so great to authenticate at balenciaga next time i am in nyc as it is embarassing..for me."
Today, she paid for the item and everything, but I have a feeling she's going to give me negative feedback for this because the bag wasn't what she "expected". I really don't want to deal with this whole fiasco, so what should I do? Should I just ship the item? Or should I issue her a refund and report it to eBay? Any help on this situation would be great.