Saks Vs. Nordstrom
- Thread starter i<3coach
- Start date
You know, I have no idea. I tend to think that they DO have to jump through hoops and put up with quite a bit and make sure the customer never ever sees or hears anything other than "how may I assist you, my pleasure, have a wonderful day". I do remember many years ago, when I was applying for a part time job, I had to be there at 4:45 pm for my shift. Part time night started at 5pm and lasted till 10pm. DH didn't get home till 5:30 and that was IF the Beltway was running well. Plus, we had 2 children- 1 a baby at the time. So I said that I could not be there at 4:30, due to the situation. The HR person responded with "can't your husband find another job?"
Needless to say, I did NOT work at Nordstrom. So, add that in with my GF's responses and I think there is far more than we know that goes on behind the scenes; and it probably isn't a cake-walk for the employees.
Me either! Or Bergdorf's or Barney's for that matter. I am a very good customer (too good in my husband's opinion, LOL). Honestly, I've never, ever had even a tiny issue with these stores either on-line or in-person and I have spend more than my fair share with them.
Nothing against Nordstrom, but I do love Saks. I've never had a problem with either, but my Saks has better things than my Nordstrom, so I tend to prefer Saks. I'm also "known" in Saks, and each time I'm in Nordstrom I'm pretty much met with a blank stare (which is probably due to the fact the Nordstrom has more traffic).
I totally agree!!! I ordered some red Ugg boots (Carrie on Sex & the City had this pair) online at Nordstrom, but the order kept getting delayed because of the manufacturer. Nordstrom would send me e-mail reminders periodically letting me know that the item was on back-order and that my credit card would not be charged until the item was shipped to me.
Well, it took about 6 months for the Ugg boots to arrive (again, manufacturer problem - not Nordstrom's problem), so when I got the boots, Nordstrom had also sent me a $20 gift certificate to apologize for the delay in my order!!! Wow!!! Ironically, I wound up returning the Uggs boots about a week after I got them!!! But, I was able to keep the $20 Nordstrom gift certificate to use towards another purchase.
Nordstrom has a great return policy, their SAs are polite (most of them), and they have great service. I even found a really nice SA that I like to work with at Nordstrom!!
Nordie's has great customer service but I've had equally good service at Saks- they even took back a Moncler jacket that I had worn the hell out of for six months after the zipper broke. No questions asked, immediately credited the amount to a purchase I was making. I've also had great luck with Saks.com and Saks Direct. I like Nordstrom for their shoes but find their men's rtw and accessories to be really lacking.
No issue with Barney's- not a all a fan of Neiman's though.
No issue with Barney's- not a all a fan of Neiman's though.
Everything was fine and packaged well, but I like being able to make returns in person to avoid return shipping, so I only order from Saks if it's something I can't find anywhere else.