Saks bonus points

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#1,127
jeepers13 said:
Yea, but Saks has a new policy that they will only take 1 gift card per transaction in Saks stores! I can’t believe a store has its such high-end store would do this-such poor customer service! So imagine if you bought something for $248 and you used a $250 gift card-you have $2 left on the card. Next time you buy something and use another gift card and have $30 left-you can’t use both if these. Next time, you can’t use these together to spend $32-you need to use another gift card and get another balance! It’s crazy!
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Wow, how stupid! Especially considering their gift cards only go up to $2000! I like to pay for large purchases in installments and they’re making that really hard to do. My husband can’t handle seeing it all come out at once, but if it happens over time he doesn’t care- yes, crazy I know. But I also just prefer it myself because I spend less in general when I do it that way because I’m less likely to buy something else lol.
 
#1,128
jeepers13 said:
Yea, but Saks has a new policy that they will only take 1 gift card per transaction in Saks stores! I can’t believe a store has its such high-end store would do this-such poor customer service! So imagine if you bought something for $248 and you used a $250 gift card-you have $2 left on the card. Next time you buy something and use another gift card and have $30 left-you can’t use both if these. Next time, you can’t use these together to spend $32-you need to use another gift card and get another balance! It’s crazy!
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Just to add to the shadiness of saks they also have a F rating with the better business bureau. I will never buy something expensive from them again. Their CS sucks and they are thieves. I returned something, have the tracking, they confirmed they have it yet three months later still no refund. They keep saying it’s coming and never appears
 
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#1,129
jeepers13 said:
Yea, but Saks has a new policy that they will only take 1 gift card per transaction in Saks stores! I can’t believe a store has its such high-end store would do this-such poor customer service! So imagine if you bought something for $248 and you used a $250 gift card-you have $2 left on the card. Next time you buy something and use another gift card and have $30 left-you can’t use both if these. Next time, you can’t use these together to spend $32-you need to use another gift card and get another balance! It’s crazy!
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What about asking them to consolidate multiple gift cards into 1 giftcard? I've done that at Nordstrom a few times & they're always happy to oblige, so I'm not carrying around multiple giftcards at once.
 
#1,131
KensingtonUK said:
Just to add to the shadiness of saks they also have a F rating with the better business bureau. I will never buy something expensive from them again. Their CS sucks and they are thieves. I returned something, have the tracking, they confirmed they have it yet three months later still no refund. They keep saying it’s coming and never appears
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I just looked at BBB after your post and saw the rating and read many of the complaints. That is crazy (not in a good way) for such an upscale store.
 
#1,132
KensingtonUK said:
Just to add to the shadiness of saks they also have a F rating with the better business bureau. I will never buy something expensive from them again. Their CS sucks and they are thieves. I returned something, have the tracking, they confirmed they have it yet three months later still no refund. They keep saying it’s coming and never appears
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that is terrible! I had an issue with them as well where I ordered a chanel RTW item on sale but they sent the wrong size. I had to fight with them to be able to return it & get a refund since they said it was final sale (which they never told me) but regardless, they shipped the wrong size & I even had my text exchange with the Sa; it was beyond frustrating!
 
#1,133
KensingtonUK said:
Just to add to the shadiness of saks they also have a F rating with the better business bureau. I will never buy something expensive from them again. Their CS sucks and they are thieves. I returned something, have the tracking, they confirmed they have it yet three months later still no refund. They keep saying it’s coming and never appears
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Same thing is happening to me right now! I returned an $800 coat. They’ve had the return for a month and I still have no refund. Every time I contact them I’ve been told the refund will take up to 14 business days. When I point out it has already been longer than that they ignore it and rephrase. I’m thinking about opening a chargeback at this point because I’m afraid I’ll never get my refund.
 
#1,134
Honeymoon said:
Same thing is happening to me right now! I returned an $800 coat. They’ve had the return for a month and I still have no refund. Every time I contact them I’ve been told the refund will take up to 14 business days. When I point out it has already been longer than that they ignore it and rephrase. I’m thinking about opening a chargeback at this point because I’m afraid I’ll never get my refund.
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that is just terrible!! unacceptable really ugh! so sorry; yes I would open a chargeback in case!
 
#1,135
Does anyone know if the Saks in Philadelphia Bala Cynwyd located is leased or Saks owned. A personal shopper for saks is telling me it’s saks owned and 30 day policy but would love confirmation so I haven’t had the best Saks experience in the past
 
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