Rue La La shopping experience?

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#196
please take a look at my posts in the "rue lala" thread. RLL sent me a fake balenciaga city bag that they charged me over $1100 for. i received the bag late last week and called them this past monday. their call center did not admit fault or offer any explanation. told me they needed to send my refund request to corporate and that i would receive an email reply in 5-8 days. RLL sends me a fake bag and then tells me that it'll take them up to 8 DAYS to see if they'll give me my money back? very poor customer service, imo. i called back on my own after not hearing from them for 3 days. after i escalated the situation by emailing their corporate email address (found on their website), a corporate concierge reached out to me and sent me a UPS return shipping label and said she would process my return once it's in transit (UPS picked it up on friday but i am still waiting for the return). i saw from another poster in the balenciaga authentification thread that she also contacted RLL and was immediately offered a return (no 8 day wait), and also given a $20 account credit... which i was definitely not offered. isn't that interesting? like i said, poor customer service. BUY WITH CAUTION. you could receive a fake/replica/dupe from rue la la.
 
#197
puccagirl said:
please take a look at my posts in the "rue lala" thread. RLL sent me a fake balenciaga city bag that they charged me over $1100 for. i received the bag late last week and called them this past monday. their call center did not admit fault or offer any explanation. told me they needed to send my refund request to corporate and that i would receive an email reply in 5-8 days. RLL sends me a fake bag and then tells me that it'll take them up to 8 DAYS to see if they'll give me my money back? very poor customer service, imo. i called back on my own after not hearing from them for 3 days. after i escalated the situation by emailing their corporate email address (found on their website), a corporate concierge reached out to me and sent me a UPS return shipping label and said she would process my return once it's in transit (UPS picked it up on friday but i am still waiting for the return). i saw from another poster in the balenciaga authentification thread that she also contacted RLL and was immediately offered a return (no 8 day wait), and also given a $20 account credit... which i was definitely not offered. isn't that interesting? like i said, poor customer service. BUY WITH CAUTION. you could receive a fake/replica/dupe from rue la la.
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Thank you for sharing. Sorry to hear about your experience :-( .This is scary and just wrong! Another poster said she saw a fake Givenchy in the Givenchy store. Did they knowingly sell a fake purse/ Has anyone had problems with Bluefly? I had problems getting a refund from Bluefly but that has been it so far. It took two months for a return to be credited. I have bought about 5 purses so far with Bluefly and hope they dont have the same problem with selling fakes.
 
#198
martiniandlace said:
Thank you for sharing. Sorry to hear about your experience :-( .This is scary and just wrong! Another poster said she saw a fake Givenchy in the Givenchy store. Did they knowingly sell a fake purse/ Has anyone had problems with Bluefly? I had problems getting a refund from Bluefly but that has been it so far. It took two months for a return to be credited. I have bought about 5 purses so far with Bluefly and hope they dont have the same problem with selling fakes.
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According to the response I received from RLL's corporate office, their stance is that all of their products are "100% authentic", including these Balenciagas. If you received one of these bags, you will know pretty much right away that it is not real. No real handbag made of quality Italian leather will reek of chemicals. The bag smelled like cheap "Made in China" leather, so strong that it left a smell on my hands after only handling it for a few minutes. And certain other features were just slightly off, but it does take a trained eye to detect (the biggest red flag for my bag was the chemical smell). I paid to have it professionally authenticated, and was told that it was a fake bag. Yet the response from Corporate as of this morning was still "these are 100% authentic". This presumably means that they will NOT be notifying the other buyers..... which means that there will be people out there who have shelled out $1000+ for fake merchandise. Pretty unbelievable that RLL has taken this stance. I hope word will spread because that is just not a very honest way of doing business. Good luck everyone.
 
#199
puccagirl said:
According to the response I received from RLL's corporate office, their stance is that all of their products are "100% authentic", including these Balenciagas. If you received one of these bags, you will know pretty much right away that it is not real. No real handbag made of quality Italian leather will reek of chemicals. The bag smelled like cheap "Made in China" leather, so strong that it left a smell on my hands after only handling it for a few minutes. And certain other features were just slightly off, but it does take a trained eye to detect (the biggest red flag for my bag was the chemical smell). I paid to have it professionally authenticated, and was told that it was a fake bag. Yet the response from Corporate as of this morning was still "these are 100% authentic". This presumably means that they will NOT be notifying the other buyers..... which means that there will be people out there who have shelled out $1000+ for fake merchandise. Pretty unbelievable that RLL has taken this stance. I hope word will spread because that is just not a very honest way of doing business. Good luck everyone.
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That's terrible puccagirl, I'm sorry to hear this happened to you. In my book, I don't judge by how they deal with things when the order goes right (shipping on time, communication on shipping status, etc), it's how they deal with things when the order goes wrong, and what they are willing to do to rectify a situation.

A quick update on my situation: After the first few reps told me it would state "final sale" on the site (it does not) AND on the packing slip (which corroborates the Ts&Cs on the site), another "concierge representative" emailed me stating how sorry she were for the confusion that the packing slip didn't have "final sale" on it, and how frustrated I must feel, blah blah blah. Another emailed stating that the reason it didn't state that on the slip is that the item was shipped directly from the manufacturer, and therefore would NOT state final sale, even it if was. (She suggested I "sell or re-gift it". I was not looking for advice on what to do with the item, I wanted them to honor their published policy and not try to back out! )

...so....

...the problem is that in both cases what they are justifying has happened, is in direct contradiction with the Ts&Cs on their website; and
the "from" label on the package has the same address as the TO label on the return form (the RueLaLa warehouse), so it did NOT in fact ship from the manufacturer (I checked tracking also), therefore, they lied.

In any case, it's in the hands of the CC company now. If it isn't ruled in my favor at least I've caused them enough headache to hopefully amend their policies so this doesn't happen to the next person, which will NOT be me, since I'm done with them.
 
#200
Hmm. I just bought from rue la la for the first time a week ago, still waiting on my items. But everything I got was cheap (< $50) so if the items turn out to be a fake, oh well. But I would hope that that was not the case.
 
#201
yay, one of my orders finally shipped. they guaranteed "delivery be 12/23" so my guess is that it will show up on the 23rd at like....6pm. ha. (assuming UPS doesn't mess it up somehow).
 
#202
I have ordered from RLL many times and have never had any problems with them.

This forum is great because it allows us the opportunity to find out other people's experiences with these sites.....after reading about the fake Balenciagas, it makes you stop and think about the other designers and whether or not this stuff is real or fake.
 
#204
journeygirl said:
I have ordered from RLL many times and have never had any problems with them.

This forum is great because it allows us the opportunity to find out other people's experiences with these sites.....after reading about the fake Balenciagas, it makes you stop and think about the other designers and whether or not this stuff is real or fake.
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i agree! I love reading stuff about these types of websites before i order from them.
 
#205
I hate to hear anyone has had troubles with fakes from RLL. I have purchased several times when they have Lilly Pulitzer dresses and even 7FAM, both of which were 100% authentic. But I can see where it may appear easier for them to try to pawn off a fake handbag as a real one. I hate that they did that to you guys. Have you done a dispute with your CC company? I had to do that with BTR over some boots and I won my dispute. Always remember you have that option even if teh company tells you otherwise :)
 
#206
puccagirl said:
please take a look at my posts in the "rue lala" thread. RLL sent me a fake balenciaga city bag that they charged me over $1100 for. i received the bag late last week and called them this past monday. their call center did not admit fault or offer any explanation. told me they needed to send my refund request to corporate and that i would receive an email reply in 5-8 days. RLL sends me a fake bag and then tells me that it'll take them up to 8 DAYS to see if they'll give me my money back? very poor customer service, imo. i called back on my own after not hearing from them for 3 days. after i escalated the situation by emailing their corporate email address (found on their website), a corporate concierge reached out to me and sent me a UPS return shipping label and said she would process my return once it's in transit (UPS picked it up on friday but i am still waiting for the return). i saw from another poster in the balenciaga authentification thread that she also contacted RLL and was immediately offered a return (no 8 day wait), and also given a $20 account credit... which i was definitely not offered. isn't that interesting? like i said, poor customer service. BUY WITH CAUTION. you could receive a fake/replica/dupe from rue la la.
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I remember this situation... I also remember I was out that day during the Balenciaga sale on RLL and was kind of upset when I remembered and everything was sold out. Now I'm kind of glad I missed it :p
I hope everything works out for you and you get your refund!
 
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