Rogue Quality Issues w Hardware
- Thread starter Loco4Coco
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My guess is they will fix it for free, but you wont get a store credit if Coach can't fix it. I bought a Rogue on eBay and had an issue and they fixed it for free. The sale person does know me and I said, I bought it on eBay and she said it does not matter. Though I think YMMV on telling a sales associate the bag was bought on eBay.
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I've had a few with gunmetal hardware chip/scratch. The yellow/ostrich ($1200), and the green. So disappointing, because both colors I definitely want to keep. I don't think it's something they will repair - rather offer you full credit back, or let you keep the bag, and offer 30 or 40% off a bag of your choice (Rogues included). Regardless of where you bought it, I think Coach should stand behind their merchandise. Unless you have an established relationship with a store, I would call Coach customer service (during the day, so you actually get the corporate offices), and find out what they're willing to do.
I think Coach needs to stop using the gunmetal hardware until it's perfected. They've had many problems with it over the years. Until then, I'm sticking to the brass hardware on the 1941 line.
I think Coach needs to stop using the gunmetal hardware until it's perfected. They've had many problems with it over the years. Until then, I'm sticking to the brass hardware on the 1941 line.
Yes I had the same issue. I sent mine in for repair. They replaced my shoulder straps but didn't do anything about the hardware holding the small satchel handles. 
It happened to my chalk Rogue as well. I only carried it twice. My local store immediately offered to take it back for a full refund. I still miss that bag. If I had been offered a discount I would have taken it.
I had that happen to my embroidered Western Rogue. But since i love the bag, I got over it. The first gen Carolines hardware had some issues and they fixed it in the next gen.
I've heard about this from some of you, and it was a reason I bought the 1st edition black with brass. It annoys me a bit that Coach doesn't make some with brass hardware. Sorry this is happening. I plan to check my 36 from time to time for this.
I'll have to keep checking my 1st generation Chalk Rogue. I have not noticed, but I put it away for the winter.
Anyway, I prefer the brass hardware, so I have not purchased a new Rogue because most of them have the gunmetal hardware.
This is exactly where mine is chipping. In addition, I have chipping on the little bar that moves up and down to open the clasp. It doesn't really bother me, but it's ridiculous to have this happen when I don't even use those straps! If the hardware on the bag itself starts to chip, I will bring it in. I love this hardware, just wish Coach would have perfected it before putting it on an $800 bag.
There's one eBay with chipping. NMA
http://www.ebay.com/itm/Coach-Rogue...409989?hash=item1ebe0afcc5:g:bysAAOSwa~BYUXUZ
ETA - see the last picture
http://www.ebay.com/itm/Coach-Rogue...409989?hash=item1ebe0afcc5:g:bysAAOSwa~BYUXUZ
ETA - see the last picture
I just received the purple tea rose dinky 24 from coach. It came factory wrapped but the chain strap looks like it has rust on it. I can scrape off the residue with my fingernail. How is this even possible with a brand new bag? The hardware is black copper. I can't exchange it either because it's now sold out.