Rogue Club

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#1,997
janey0138 said:
Lol! I had a store hold the gold hardware black, and olive for me bc I wanted to exchange the DK denim. Went back and they sold both...was disappointed but was able to order online. I proceeded to return a DK denim rogue and the SA (several) were scruntinizing the purse and did not stop asking why I wanted to return it. I don't know why I wanted to return it honestly (because I ordered it again a few weeks later) maybe because I really just wanted the mineral and DK denim was close but not really. Never carried, brought it in with sales receipt paid with credit card all stuffing and black box all tags fully in tact. I didn't carry it... I didn't looove it so it just sat there and I decided to return it. My daughter came with me and lucky they had couches my husband literally fell asleep waiting for them to return 865.65 to my my card for the legit purchase! Returns are not a common place here I suppose or this might be how the SA discourage returns. But it left a lasting bad taste in my mouth. I was uncomfortable being the only customer in the store with several SA just standing and staring while I waited for the return. It took over an hour...they examined it and tore the wrapping and took out the stuffing...I never shopped at that coach location again. Btw, I bought the DK denim at that very location too! I never returned to store again....sent a few back to jax bc of indents what not but still...kinda wished I just hated the rogue but it's quite the opposite. So I am humbled to keep spending $$$ with them.....
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That is just terrible; I am so sorry this happened to you, but can relate to having returned a bag once and they kept inspecting it. It makes me wonder how well their sales are doing if they are that resistant to doing a return when the bag is in perfect condition and you followed the terms of the return policy. That is just unacceptable on their part; I wouldn't set foot in there again either.
 
#1,998
songofthesea said:
I posted this in the COACH subforum as well. Wondering what the 595.00 size fits or is it too small for every day? Thanks!
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I have the 25 with the tea roses, and I have a full sized wallet, keys with many key chains, Steggy coin purse (mints, nail clipper, meds, etc), my phone goes in the snap pocket, tissues, glasses wipe, keys to my husband's card goes into the zipper pocket, and I also carry a mini lotion. I store my sunglasses in my car so that helps. I don't put anything in the suede pockets. Hope that helps.
 
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#1,999
Lauraroz said:
I have the 25 with the tea roses, and I have a full sized wallet, keys with many key chains, Steggy coin purse (mints, nail clipper, meds, etc), my phone goes in the snap pocket, tissues, glasses wipe, keys to my husband's card goes into the zipper pocket, and I also carry a mini lotion. I store my sunglasses in my car so that helps. I don't put anything in the suede pockets. Hope that helps.
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Also, it says on coach's site that both the regular are both 5 1/2 in wide, so all your getting with the regular is height (2 1/4 ins) and length (2 1/2 ins). For me that wouldn't make a difference. Personally next time, I'm going for a 36.
 
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#2,002
janey0138 said:
Prepared to return yesterday and saw the 60 day window on the receipt just passed. Last day to return was 11/21/16....poop!
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Take this bag to the store where you bought it and force them to accept it. That's so unacceptable!!! They will offer you to send it to their repair but you refuse it. If they argue with you, make them contact the district manager. Sometimes we have to stand up for ourselves. They don't want to work with us after the sale is made because they don't want to affect their numbers and we as the customer always have to remember that we spend our hard earned money and have to remind them that without us they won't have their jobs!
 
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#2,003
LL777 said:
Take this bag to the store where you bought it and force them to accept it. That's so unacceptable!!! They will offer you to send it to their repair but you refuse it. If they argue with you, make them contact the district manager. Sometimes we have to stand up for ourselves. They don't want to work with us after the sale is made because they don't want to affect their numbers and we as the customer always have to remember that we spend our hard earned money and have to remind them that without us they won't have their jobs!
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I agree with Janey! On top of that, your missed deadline to return it is not that many days over. Tell the district manager that you were preoccupied with family during the Thanksgiving week....which may actually be the case anyway! A GOOD district manager would not be okay with possibly losing a Coach customer over a technicality that originated with THEIR defect in the first place....

IMHO, if all else fails, if a repair IS the last possible option, at least you'd end up with it being fixed.
 
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#2,006
janey0138 said:
Prepared to return yesterday and saw the 60 day window on the receipt just passed. Last day to return was 11/21/16....poop!
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I agree with the other posters, you take that sucker back and get money or a repair at the least. I had a friend who used to tell me back when I didn't like to do stuff like this.....who cares if they don't like it, you're not going to invite them over for Christmas dinner are you? Lol.....it works, try it!
 
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