Daisylou said:Hi,
There is no information in my package about returns.....how do I go about returning a bag please and do I have to pay?
Daisylou said:There was a card with a number but it was an American number! I do have a returns label though and it has Shepton Mallets address!
There was a card with a number but it was an American number! I do have a returns label though and it has Shepton Mallets address!
This is probably not what you want to hear but I have just had a near heart attack with my M.com returns due to DPD - collected last Friday and still not arrived back with them...called up today and they have now located it (?!?!?) And it should be delivered to them tomorrow. Hate to think what would have happened if I had not called, pray that it actually gets there tomorrow... not impressed at all....
Ok, what happens if you return items back with DPD ?
Do they collect from you and who do you pay ? Are they cheaper than the PO ?
Just preparing myself for possible dissapointment tomorrow
I didn't pay.....I'm assuming its free returns! I think I read somewhere that if you are out when they come to collect then you will get charged for the second attempt.
There was a card with a number but it was an American number! I do have a returns label though and it has Shepton Mallets address!
Ok, what happens if you return items back with DPD ?
Do they collect from you and who do you pay ? Are they cheaper than the PO ?
Just preparing myself for possible dissapointment tomorrow
Mine got picked up yesterday and is already showing as returned on mulberry.com. Here's hoping they process the refund very quickly aswell
That's very quick! Mine was collected a couple of days ago and is not showing as returned yet.