Hi, I just lost my dinky bag hangtag. I would like to request for a replacement. Would they send me the exact same hangtag?
Requesting coach hang tags via e-mail
- Thread starter wildfury
- Start date
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It's my experience that Coach will send either a gold-tone or silver-tone tag, whichever would best match the hardware of the bag. If the hardware on your bag is brass, the gold-tone tag would not match. You might want to either wait for the stores to re-open (they all have extra hangtags and may have one that matches the one you lost or at least one that matches the leather) or check ebay for one that would work. Good luck.
When I called Coach to ask about a replacement tag, they offered brass, silver, and gunmetal metal tags. Unfortunately for 1941 tags with the metal top, you might have to take your chances at a store. I did at my boutique, but they only had one, and it didn't suit my bag. Was planning to try with my outlet but then, well.... Better to stay inside haha
I actually just finished heat shrinking tubing all my 1941 hangtags. I found a tutorial on YouTube. Very easy to do
So, the story was I bought off 2 Coach bags off the bay. However they came without the original hang tags hence I posted on TPF asking if Coach provides replacement hang tags and the answer was they do.
I originally sent an email to Coach Asia (I'm based in Asia) and they replied they do not stock up on replacement hang tags but only provide repair service. Devastated I was.
I ranted on the forum and kind TPF-ers directed me to send an email to Coach USA instead. Hey presto! I got a totally different response in the good kinda way!
Although they aren't able to source for the original leather ones (the bags were produced in the 90s and have since been discontinued), they have ever so kindly offer to send brass ones (to match the hardware on my bags) free of charge and I'm based in Asia!
And here they are!
Hi, I recently lost my hang tag too ☹️ Do you still remember the Coach USA email? Cause I have tried to contact them from the official website but no reply till now.
I've had the same problem! I tried to e-mail them but they said no which makes me sad because there are threads on here where others have asked & they've sent them multiple hangtags
I e-mailed Coach asking for a replacement hangtag & they refused to send one
I might have to go into a store
They won't have the exact one which is why they say it is important not to lose the original one. I didn't understand why when they told me until I lost the one to my Aurora Cassie. Went into the store and just casually mentioned the earlier comment and they said they have tags but they are the customizable ones that are different than the ones that come with our bags.I e-mailed Coach asking for a replacement hangtag & they refused to send one
I got this reply when requesting for a replacement tag today: Unfortunately, due to the current health conditions we are unable to send hang tags as we are operating on limited services. We encourage you to contact us back in May of 2021 as we expect to be fully operational at that time.
Thank you for this update!
Follow up: I reached out today via text and they told me I should send my bag (1990s Station bag) in for repair if I wanted a new tag. "At this time individual hangtags are ot available to order. We apologize for any inconvenience this has caused. We recommend seding your bag into our repairs department for a new tag to be added. (shipping info blah blah) Please click the following link for more info (repair link). Thank you for contacting Coach".