Requesting coach hang tags via e-mail
- Thread starter wildfury
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Weeeee! It arrived! It showed up 3 days after I got the en route email. Here is a little unboxing... or should I say an unenveloping? Humor me for also sharing pix of my tabby Poppa. Poppa loves a ball chain! As mentioned in my previous post I do not need it for my Navy Janice anymore, so I decided to jazz up my old-enough-to-vote Bleecker tote. She lost her tag too and could use a bit of bling. I am a bit disappointed at the length of the ball chain. It definitely seems shorter than the ones on my other tags. But again, you can't beat free! Still, I can understand Coach not being willing/able to replace specialty leathers or colors, but I do think they should at least offer replacements in the 3 metals AND the basic leather neutrals (black, brown, navy etc.).
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Coach did! See the picture I just posted. Mine came in a flat, unpadded envelope.
I've also been replacing my lost hang tags via emailing Coach for the past several years now and they've always been pleasant and courteous. They've only given me the metal tags. I have also had success in requesting the vintage turn-lock replacements as well.
Yes I have heard from other TPFers that they send replacement turnlocks! That's great.
I have never had a problem requesting and receiving replacement hangtags. The last time was last year. I email from the website under “contact us”. I give them the creed number and color of the hardware and shipping details. They will always respond and it usually takes about 1-2 weeks via usps. I would try again.
I didn't have any problem either, and the tag arrived promptly, and I think it's great that they do this, but I asked for 3 tags thinking it would save them time and postage to send them all together but I only received one tag. I was just wondering for future reference if I should request one tag at a time, or if anyone else has requested multiple tags and had any issue.
I had multiple tags come in one package. However, I think they limit you to 3 tags a year. So if you've made previous requests maybe you've hit your limit and they just sent you one for your 3rd.
This is a fascinating thread because I've only ever purchased secondhand Coach bags from thrift stores and garage sales (with a non-vintage Carly and some wristlets off eBay). If I bring one of my vintage pieces into the outlet, would they still provide me with a hangtag? I've never shopped at a boutique so I don't have a 'profile' in their system.
I've gotten replacement tags from the outlet for thrifted bags, I just walk in and tell them that I lost a tag and need a new one - I just tell them that it's for a vintage Station or whatevs I'm looking for that day, and we dig through the tupperware of tags and try to find something that will work.