Requesting coach hang tags via e-mail

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#16
I have had to order replacement tags on two different occasions via email. I received my response and my tags pretty fast. They were very polite each time.
 
#17
I am in Canada and requested a tag for my large black textured Duffle. I had an email response back almost immediately and the silver tag arrived in about 14 bus days.

I actually like the silver hang tag, so I was fine with that.
 
#20
So, the story was I bought off 2 Coach bags off the bay. However they came without the original hang tags hence I posted on TPF asking if Coach provides replacement hang tags and the answer was they do.

I originally sent an email to Coach Asia (I'm based in Asia) and they replied they do not stock up on replacement hang tags but only provide repair service. Devastated I was.

I ranted on the forum and kind TPF-ers directed me to send an email to Coach USA instead. Hey presto! I got a totally different response in the good kinda way!

Although they aren't able to source for the original leather ones (the bags were produced in the 90s and have since been discontinued), they have ever so kindly offer to send brass ones (to match the hardware on my bags) free of charge and I'm based in Asia!

And here they are! :graucho:
 

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#21
I'm glad you were able to get some hangtags, even if they aren't the ones that came with the bag. I like the hangtags too; I just don't feel like my bags would be complete without them. Coach customer service is great!
 
#22
Wow that's great! I got a bag at the outlet last week and when I got home I noticed it was missing one of the hang tags. I will try customer service and see if they have replacements. Congrats!
 
#24
This definitely adds points to Coach's customer service! Even though the bags are well over 10 years old, they are more than happy to send the tags over.

I have a question if Coach limits the amount of replacement hang tags they will send to per person? Or as long as I provide my bag's serial number it will be ok? Reason being, I bought another 2 bags off ebay and they come without the original tags. Was wondering if they will send me again.

Thanks! :p
 
#25
chummycheryl said:
This definitely adds points to Coach's customer service! Even though the bags are well over 10 years old, they are more than happy to send the tags over.

I have a question if Coach limits the amount of replacement hang tags they will send to per person? Or as long as I provide my bag's serial number it will be ok? Reason being, I bought another 2 bags off ebay and they come without the original tags. Was wondering if they will send me again.

Thanks! :p
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I requested 3 to be sent to Australia - on separate occasions - but I have only received one. I will follow up. I wish I'd been patient and just waited for all three bags to arrive and then requested 3 at the same time!
 
#26
chummycheryl said:
This definitely adds points to Coach's customer service! Even though the bags are well over 10 years old, they are more than happy to send the tags over.

I have a question if Coach limits the amount of replacement hang tags they will send to per person? Or as long as I provide my bag's serial number it will be ok? Reason being, I bought another 2 bags off ebay and they come without the original tags. Was wondering if they will send me again.

Thanks! :p
Click to expand...

Yes they do have a limit. I think it is two per person per year. Feel free to correct me!
 
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