Repair/Replacement Costs - List

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#1,412
LL1985 said:
Hey has anyone done the bank transfer/deposit to the Louis Vuitton store in the heathrow airport to reserve an item before? I just want to make sure it's legit and safe before sending them my money- as I would think you don't have as much protection as you would with a credit card or pay pal...
My parents in law will be traveling in May and so I was going to pre pay to hold the purse I want and then have a personal shopper bring it to them in whatever terminal they're in so that they don't have too much hassle in doing the favor for me. :) can't believe how much you can save buying LV in the uk and then even further with the duty free cost!! So amazing!!!:)
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I'm planning to do something similar this June - my sister will be at Heathrow and would like her to pick up a couple items for me.
Would you mind telling me more about the personal shopper? (I also don't want to hassle her any further if I can avoid it - she would stress easily and be upset [emoji52]).
Anyways, if I could have the Shopper bring her my purchase that would be great!! I would also have to do the bank transfer and have that all set before hand. I seen that you posted an email address - am I able to just message there to discuss the purchase with LV?
Thanks so much for your (or anyone who may have an answer) help!! [emoji4]
 
#1,414
mrs_jm said:
I'm planning to do something similar this June - my sister will be at Heathrow and would like her to pick up a couple items for me.
Would you mind telling me more about the personal shopper? (I also don't want to hassle her any further if I can avoid it - she would stress easily and be upset [emoji52]).
Anyways, if I could have the Shopper bring her my purchase that would be great!! I would also have to do the bank transfer and have that all set before hand. I seen that you posted an email address - am I able to just message there to discuss the purchase with LV?
Thanks so much for your (or anyone who may have an answer) help!! [emoji4]
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Hey yes I would send Louis Vuitton at heathrow an email using the email address I listed. I had spoken with a lady by the name of Sheiri and she was awesome and very helpful. You can pay for the item in full two weeks prior to your expected travel date to ensure they have the item and can hold it for you- two weeks is the maximum amount of time in advance they'll hold it for you. And then Louis Vuitton will arrange for the personal shopper to bring you your items as long as you have paid in full In whatever terminal you're traveling through if you would prefer not to go to the store in terminal 5. If you do want to go there then you can ask Louis Vuitton to arrange to have the personal shopper meet you in your terminal and take you to the LV store :) also as a side note the personal shopper is not a service you need to pay for- it's complementary and I've even read a lot of reviews that people have written saying it is not customary to tip them- so don't worry about that part either! :)
 
#1,415
LL1985 said:
Hey yes I would send Louis Vuitton at heathrow an email using the email address I listed. I had spoken with a lady by the name of Sheiri and she was awesome and very helpful. You can pay for the item in full two weeks prior to your expected travel date to ensure they have the item and can hold it for you- two weeks is the maximum amount of time in advance they'll hold it for you. And then Louis Vuitton will arrange for the personal shopper to bring you your items as long as you have paid in full In whatever terminal you're traveling through if you would prefer not to go to the store in terminal 5. If you do want to go there then you can ask Louis Vuitton to arrange to have the personal shopper meet you in your terminal and take you to the LV store :) also as a side note the personal shopper is not a service you need to pay for- it's complementary and I've even read a lot of reviews that people have written saying it is not customary to tip them- so don't worry about that part either! :)
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Can I clarify a couple of things?
If I contact LV directly and arrange & pay for the item they'll deal with the personal shopping team for me?
I'm just wanting to check as last year I had to do everything myself, they were still wanting you to go to T5 but I'd got a personal shoppers name & number from another member and she fetched my items for me.
 
#1,416
I left my preloved Speedy 30 to have the zipper pull tag replaced just two hours ago. The real cost would have been 25 eur but they promised to do it for free as another SA had mistakenly told me that there wouldn't be any costs. :smile1:

I also asked how much it would cost to change the leather tabs on the sides and they quoted 50 eur for one tab, 100 eur for both.

And no, they didn't ask for a receipt - they just asked if I had a customer account (which I had). :p
 
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#1,417
LL1985 said:
Hey yes I would send Louis Vuitton at heathrow an email using the email address I listed. I had spoken with a lady by the name of Sheiri and she was awesome and very helpful. You can pay for the item in full two weeks prior to your expected travel date to ensure they have the item and can hold it for you- two weeks is the maximum amount of time in advance they'll hold it for you. And then Louis Vuitton will arrange for the personal shopper to bring you your items as long as you have paid in full In whatever terminal you're traveling through if you would prefer not to go to the store in terminal 5. If you do want to go there then you can ask Louis Vuitton to arrange to have the personal shopper meet you in your terminal and take you to the LV store :) also as a side note the personal shopper is not a service you need to pay for- it's complementary and I've even read a lot of reviews that people have written saying it is not customary to tip them- so don't worry about that part either! :)
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Great information! Thank you so much - I really appreciate it. The personal shopper makes this so much easier [emoji4][emoji4].
 
#1,418
47109 said:
I left my preloved Speedy 30 to have the zipper pull tag replaced just two hours ago. The real cost would have been 25 eur but they promised to do it for free as another SA had mistakenly told me that there wouldn't be any costs. :smile1:

I also asked how much it would cost to change the leather tabs on the sides and they quoted 50 eur for one tab, 100 eur for both.

And no, they didn't ask for a receipt - they just asked if I had a customer account (which I had). :p
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How odd, the zipper pull replacement has always been free in the past! They can usually do it in the store. Hmmm.
 
#1,420
Camaro Chic said:
How odd, the zipper pull replacement has always been free in the past! They can usually do it in the store. Hmmm.
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That's what I thought before they precisely told me that it is free to replace the rivet on the zipper pull but changing the leather part would cost. How strange.. :hrmm:

They will do it in store but it will take a week or so.
 
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