Repair/Replacement Costs - List

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#1,156
lookieloo said:
Got an answer to my question. I emailed LV to get an idea of the repair cost. Their response: $60 for the top trim and $665 for all the leather, but the actual cost would be determined by a store.

Getting it actually done might not be easy. I scrubbed the sticky interior off my bucket pm so all that's left is the soft cloth lining. The top trim was in bad shape so my husband took my bag to LV today. An SA told him she would take it to the repair specialist, came back, and told him that LV couldn't repair my bag; they can only repair bags made by LV.

Lee authenticated the bag before I bought it. Maybe the SA thought it was fake since the interior was cloth instead of the regular lining? I might try it with a different store. Kind of discouraging though.
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Oh no. 🙁 I wonder why they thought your bag was fake. It's a good idea to try a different store just in case the repair manager made a mistake.
Where did you purchase the bag from? If the store claims it isn't authentic again I would try to get my money back.
 
#1,157
fabuleux said:
Oh no. 🙁 I wonder why they thought your bag was fake. It's a good idea to try a different store just in case the repair manager made a mistake.
Where did you purchase the bag from? If the store claims it isn't authentic again I would try to get my money back.
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Good idea. I'll try again and if they still say it's fake then I'll request a refund from the eBay seller.
 
#1,158
Well I am completely disappointed by the personal shopper service. Apparently none of the items I want are available at heathrow and he is telling me they cannot transfer from other stores. So even though Bond Street has every item in interested in, nothing can be done??? I'm super unhappy, as now if I want anything, I have to pay VAT and carry it around Scotland for a week. Would also ruin my plans for today (my last full day in London) to have to stop and visit Bond Street. Exactly what I didn't want to do. Yes, refunds happen for most of VAT but also not how I wanted to spend my last morning in London the day I fly out. Any advice, ladies?
 
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#1,159
nerual13 said:
Well I am completely disappointed by the personal shopper service. Apparently none of the items I want are available at heathrow and he is telling me they cannot transfer from other stores. So even though Bond Street has every item in interested in, nothing can be done??? I'm super unhappy, as now if I want anything, I have to pay VAT and carry it around Scotland for a week. Would also ruin my plans for today (my last full day in London) to have to stop and visit Bond Street. Exactly what I didn't want to do. Yes, refunds happen for most of VAT but also not how I wanted to spend my last morning in London the day I fly out. Any advice, ladies?
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It's true that T5 has very limited stock. If Bond Street has it, better to get it there. You will still be able to claim 12-13% VAT depends how big your purchase is. I would go for it if they have stock. There's no point waiting to save 16.7% at T5 if they don't have what you want.
 
#1,160
smudleybear said:
It's true that T5 has very limited stock. If Bond Street has it, better to get it there. You will still be able to claim 12-13% VAT depends how big your purchase is. I would go for it if they have stock. There's no point waiting to save 16.7% at T5 if they don't have what you want.
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Still doesn't solve the carrying around all the items for the next week all over Scotland, as well as wasting my last day in London AND having to then do the VAT refund and not get as much. I really wish they had indicated sometime in the last YEAR that I've been discussing with personal shoppers (I really did email almost a year ago initially) that they cannot move any items. I was under the impression that I would contact them, they would arrange, and all would be ready for me the day I flew out. Very disappointing that they don't mention that :(
 
#1,161
nerual13 said:
Still doesn't solve the carrying around all the items for the next week all over Scotland, as well as wasting my last day in London AND having to then do the VAT refund and not get as much. I really wish they had indicated sometime in the last YEAR that I've been discussing with personal shoppers (I really did email almost a year ago initially) that they cannot move any items. I was under the impression that I would contact them, they would arrange, and all would be ready for me the day I flew out. Very disappointing that they don't mention that :(
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Sorry you had to carry your items with you, I don't have any solution:(. I do know that it is cheaper to buy them at the terminal, but I got the same reply from the personal shopper. They wouldn't do anything until 24 hours before my flight and there was no guarantee that they even had the items I was interested in. I ended up buying in London but ended up not getting as much back in VAT than I would have if I was able to buy from T5.
 
#1,162
nerual13 said:
Still doesn't solve the carrying around all the items for the next week all over Scotland, as well as wasting my last day in London AND having to then do the VAT refund and not get as much. I really wish they had indicated sometime in the last YEAR that I've been discussing with personal shoppers (I really did email almost a year ago initially) that they cannot move any items. I was under the impression that I would contact them, they would arrange, and all would be ready for me the day I flew out. Very disappointing that they don't mention that :(
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How disappointing that they don't have your items in stock at Heathrow! I know you were looking forward to this! I am sorry to hear that. However, it's understandable that the cost and logistics of transferring items from central London to Heathrow for each of the thousand potential airport shoppers would be burdensome (it's quite far and a busy route for those who have never made the trip). I wish the personnal shopping service had been clearer about what they can and can't do though. Because now your plans have to change. If it were me, I would buy what I want from Bond Street, get the VAT paperwork, and carry my items during the rest of the vacation. I would certainly ditch all the boxes (in fact I would request they don't box anything). Yes, it's nice to have the boxes but they are heavy and cumbersome and - unless you travel Business or First - are a huge pain in coach because storage compartments are always packed. And even in Business, I never keep the boxes anymore: too much to carry around!

Do let us know what you choose to do and most importantly, enjoy your time in Europe!!! Louis Vuitton should remain way secondary in your trip experience!!
Can't wait to see your reveal!!
 
#1,163
fabuleux said:
How disappointing that they don't have your items in stock at Heathrow! I know you were looking forward to this! I am sorry to hear that. However, it's understandable that the cost and logistics of transferring items from central London to Heathrow for each of the thousand potential airport shoppers would be burdensome (it's quite far and a busy route for those who have never made the trip). I wish the personnal shopping service had been clearer about what they can and can't do though. Because now your plans have to change. If it were me, I would buy what I want from Bond Street, get the VAT paperwork, and carry my items during the rest of the vacation. I would certainly ditch all the boxes (in fact I would request they don't box anything). Yes, it's nice to have the boxes but they are heavy and cumbersome and - unless you travel Business or First - are a huge pain in coach because storage compartments are always packed. And even in Business, I never keep the boxes anymore: too much to carry around!

Do let us know what you choose to do and most importantly, enjoy your time in Europe!!! Louis Vuitton should remain way secondary in your trip experience!!
Can't wait to see your reveal!!
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Oh to be sure, it is absolutely secondary!

I'm resisting Bond Street right now. I've thought about it and the items I was wanting (white MC items) were not items I considered buying in the US. This seems also to be a location based desire as I know those are all but gone. But, they don't fill any holes in my collection and so I'm going to resist.

I was able to reach Marie-Louise at the Heathrow boutique (thanks to a prior poster in this thread!) and she is going to try and get the Pochette Felicie GM in Magenta into the boutique for me in time. While not a piece I NEED, I just love the design and the color. I had originally planned on Brea PM, but just can't justify a bag that will likely not get a lot of use. So this will let me get that beautiful Magenta and it'll be a great popping out for errands / evening clutch. And so classic looking!

Also considering a second Neverfull, as I'm SO in love with mine! I have the Turquoise MM, so I could get another MM or possibly a PM. What do y'all think?
 
#1,164
Apparently you can request items (at least a week in advance) and they will try to get them for you in time for your flight. You will have to pay upfront but can get a refund if you decide not to purchase upon seeing the items. This is what the SA told me when I was flying last week-haven't yet tried but am planning to do this when I travel next month.

Also, the SA said not to call the phone number as this is not a store number and just goes through to the general CS line. Email is better as it goes straight to the store. I had a palaver trying to order something via phone (didn't end up arriving) so am going to try email in future.

Please note the above is via LV not the Heathrow personal shopping team.
 
#1,168
nerual13 said:
Oh to be sure, it is absolutely secondary!



I'm resisting Bond Street right now. I've thought about it and the items I was wanting (white MC items) were not items I considered buying in the US. This seems also to be a location based desire as I know those are all but gone. But, they don't fill any holes in my collection and so I'm going to resist.



I was able to reach Marie-Louise at the Heathrow boutique (thanks to a prior poster in this thread!) and she is going to try and get the Pochette Felicie GM in Magenta into the boutique for me in time. While not a piece I NEED, I just love the design and the color. I had originally planned on Brea PM, but just can't justify a bag that will likely not get a lot of use. So this will let me get that beautiful Magenta and it'll be a great popping out for errands / evening clutch. And so classic looking!



Also considering a second Neverfull, as I'm SO in love with mine! I have the Turquoise MM, so I could get another MM or possibly a PM. What do y'all think?
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I'm glad you have been able to request the Felicie! I have it in Amarante and love! Thank you for sharing your (albeit disappointing) experience with the personal shopping service-I will stick with contacting LV direct.

Can't help with your Neverfull question though, sorry! I don't have one but would go for the MM, but then you already have one in that size so maybe the PM adds more variety... Good luck with your decision and enjoy the rest of your holiday!
 
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