I had one chap on a Speedy 25 replaced that was heat stamped with my initials about six months ago. Total cost including tax was about $75. I gave the purse to my daughter so I removed the initials.
Repair/Replacement Costs - List
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I had one chap on a Speedy 25 replaced that was heat stamped with my initials about six months ago. Total cost including tax was about $75. I gave the purse to my daughter so I removed the initials.
Hi, I had the heat stamped chap on my monogram speedy 30 replaced last week for £41 here in London.
My husband has a Porte-Documents Voyage GM, he's had it for less than two weeks and has only used it twice.
Some of the leather on the handles has come off (now a part of it is like suede) and there is aslo a crack on the handle. He doesn't know if he did it or not, would it be something that they would replace for free? If not does any one know how much it would cost to replace one handle?
Also as I have also noted that there are some scratches on the piping that are clearly from manurfacturing and that there is some extra canvas on the bottom meaning it keeps falling forward on flat surfaces.
Some of the leather on the handles has come off (now a part of it is like suede) and there is aslo a crack on the handle. He doesn't know if he did it or not, would it be something that they would replace for free? If not does any one know how much it would cost to replace one handle?
Also as I have also noted that there are some scratches on the piping that are clearly from manurfacturing and that there is some extra canvas on the bottom meaning it keeps falling forward on flat surfaces.
I can't quote you a price but I would wait to redo the glazing because it's bond to happen again. I redid a ten year old wallet last year and it came back like new. It was amazing. My SA gifted me the repair though.
I am worried that if I don't get it reglazed that the cracking will get into the canvas. Definitely has more cracking in one area of the glazing.
I've attached some photos, theres one of where the leather on the handle has come off, it was too difficult getting one of the cracked leather. Another one showing the scratched piping. I also took one of the excess canvas on the bottom and I tried to show how it leans forward, it doesn't show well in the photo but it won't stay up if theres a laptop in there.
My husbands only bothered by the handle and he's said he'll pay to get it replaced if its the quickest thing to but I don't think it should have the excess canvas on the bottom.
Attachments
Thanks for the pic. It looks like the shine on the leather handle has rubbed off a bit but nothing bad. That's pretty normal with use on any leather product that's not heavily coated. You say the leather has peeled off? If the outer layer is actually gone, which is unheard of on a DG piece, the LV will probably replace the bag.
It would be hard to prove the scratch on the pipping was a defect as these happen with use as well. The piping is there to protect the corners so it takes most of the beating on these bags.
The excess canvas... That's hard to assess from a picture.
If you are really concerned, you should take the bag back to your local boutique and ask the repair specialist to assess it directly. But honestly, from the pictures, I can't see anything that seems "obviously" defective.
Good luck and keep us updated!
Thanks for your reply, I understand that it will loss its shine but he's only had it for two weeks and has only used it three times. I couldn't really get the right angle for the excess canvas, it sort of curls over at the back but not at the front which make it leans forward. The piping doesn't really bother me it was just something I noticed.
I'll take it into a store on Sunday, I just phoned them and it sounds like they will replace it given that we've only just bought it.
I took my insolite wallet to be re-glazed and they charged me $175 for reglazing all along the edges and few stitches on the sides here in dubai in 2015 .. I'm still waiting for the wallet to come back from repair . I also took my sully mm for repair since the zipper was hard to open and close and caused the zipper to peel and look old and the wanted to charge me $150 for changing the zipper since the bag is 3 years old but after going back and forth they agree to do it for free since i argue is not normal wear and tear since I considered that it was a factory defect ! Zippers are supposed to be smooth like buttery feeling and mine was hard even made a loud noise everytime I opened or closed it ... Also still waiting to get it back from repair .. Now I just have to pay for the wallet !
I just got back from the New Bond Street store, I had a very mixed experience. I first went to after sales and the women I spoke to was extremely rude, it was like being back at school and getting told off because I had dared to interrupt her day. She said you can talk to the menswear manager and he will tell you theres nothing wrong with it, so that exactly what I did. I didn't say anything I just left and she obviously realised that she had annoyed me and she said "wait I can see what I can do, but I'll have to send it to Paris and it will take weeks"; I just shook my head and left.
So I went down to menswear and spoke to the manager I told him what had happened and the way I was spoken to. He apologised and took a good look at the bag, he said that the canvas and construction was bad and that he would replace the bag. Unfortunately they did have one there so they need to order one in, he said he will have the replacement in a few days so I'm going back there either late next week or the weekend to collect it.
I'm glad that the manager replaced it for me but after the way the after sales lady spoke to me I think I'll being avoiding Louis Vuitton in the future.
Thank you all for your feedback! weird. I was going to purchase a pre-loved speedy 30 with a heatstamped chap but I was chatting with the owner and she had told me that she's been emailing back and forth with LV and they told her they would not replace it. Must have been a misunderstanding! Anyway thank you for your help! good to know next time I come across a similar situation! Too bad I it was such a steal too! anyway I ended up getting a speedy 25 bando so still no complaints here! Thanks to all you guys have been very helpful!
I m not sure, but I would ask for a quote to reline the Bucket at the same time.
Hello ladies,
Apologies if I'm posting this question in wrong thread. I've a question regarding the strap of LV bag. I need to buy LV favorite strap but I'm not the original owner of it, I bought it pre-owned. Do you still think I can buy the strap or I need to have that item in my account to buy it's accessories?
Thanks for all your help.
Apologies if I'm posting this question in wrong thread. I've a question regarding the strap of LV bag. I need to buy LV favorite strap but I'm not the original owner of it, I bought it pre-owned. Do you still think I can buy the strap or I need to have that item in my account to buy it's accessories?
Thanks for all your help.