I have a Monogram Metis Hobo that I adore. The adjustable strap is peeling on the sides and the vachetta is stained on the tab above the lock and the regular top handle. I sent pix to get a repair quote from LV. Gonna take 8 months to get back but I think it will be worth the wait. The rest of the bag is in perfect condition so it will be like new when I get it back!
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Thank you for submitting your repair request.
Having reviewed your photos, we can confirm the following services are available:
Name of Item: Metis
Lead time: 6-8 months
Service: change clasp leather pad
Estimated cost: $30 USD
And/or
Service: change of the shoulder strap
Estimated cost: $240 USD
Or
Recommended Service: change of the handle
Estimated cost: $120 USD
In the event of a partial leather change, you may also find that the new leather is lighter in color, developing a unique amber patina with use over time.
Kindly note that based on resources at this time, service options for this product will face an extended service timeline. Considerations for lead time include availability of materials or components needed for repair completion, complexity of service requested, and dedicated attention from our artisans to ensure top standards are met for repair service. We are proud that our materials are sourced from our French Atelier but may face delays as some products may require more curated time, care, and attention.
Please confirm your desired service and a quote will be provided to you via your Louis Vuitton app. Upon confirming your quotation in the app, you’ll receive a complimentary shipping label and repair receipt. All completed services are shipped via UPS, with signature required.
Each item undergoes a full assessment at our Atelier. We cannot guarantee repairs if an item has been modified by a third party, or there’s a risk of damage.
Should you need any further information, please contact us via email or at 866-VUITTON (866-884-8866).
Kind Regards,
Genavieve
Digital Care Expert
+ 1 866 884 8866
[email protected]