Honestly, I think it's a client by client basis. I've heard multiple times that LV will not repair and old distressed bag unless you are in the system, and the system states you buying it. I personally have never had this problem. I buy pre loved and just have they fixed. So I thinks it's just the SA and how much you frequent that shop, spend money, if they like you or not etc.
Repair/Replacement Costs - List
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Honestly, I think it's a client by client basis. I've heard multiple times that LV will not repair and old distressed bag unless you are in the system, and the system states you buying it. I personally have never had this problem. I buy pre loved and just have they fixed. So I thinks it's just the SA and how much you frequent that shop, spend money, if they like you or not etc.
I just want to say that I dropped off my PDV mono Macassar today for a replacement of the leather piping. My SA did ask for the receipt (keep in mind that I know her and used to work with her). I didn't have it and, somehow, she couldn't find that purchase in the system (we realized I have three accounts 
).
Anyway, I think they ask for a receipt to pinpoint the purchase and buyer in the system. I don't think it's a requirement to authorize the repair. I ll keep you updated!
). Anyway, I think they ask for a receipt to pinpoint the purchase and buyer in the system. I don't think it's a requirement to authorize the repair. I ll keep you updated!
I think you may be right about replacement/repair being somewhat arbitrary based on some subjective criteria. Pricing varies pretty wildly too it seems, but I think that might be region to region. ?
SAs are allowed to wave part or wave all the repair fees. Good clients sometimes receive free repairs.
Yes. I Do think the answer from LV can vary from boutique to boutique. I was in Copenhagen ,Denmark and they couldn't reline the pochette that comes with the bucket bag and I couldn't buy a new one either. I called another boutique in Stockholm, Sweden and they are more willing to help me. The SA tracked an original pochette old model but I could choose to buy the newer model with textile lining instead if I wanted to Do so. A bit confusing about Their rules and routine.
Anyone know the cost of repairing all the rivets on the Chelsea DE? I know that rivet repairs on the Speedy are free, so I am hoping that's the case with the Chelsea as well, but I have a feeling it's not going to be....*Fingers Crossed*
Also, has anyone gotten their Bifold or French wallet reglazed recently? My wallets are in perfect condition besides the glazing, so I'm really hoping the cost is reasonable.
TIA!
Also, has anyone gotten their Bifold or French wallet reglazed recently? My wallets are in perfect condition besides the glazing, so I'm really hoping the cost is reasonable.
TIA!
Interesting. Thanks Fabuleux. All the more reason to develop good relationships, oui?
Interesting. Thanks Fabuleux. All the more reason to develop good relationships, oui?
Isn't that true for everything in life? 😜
Honey, you are sooo right. Everyone, everyone is important. Plus, it takes far less energy to smile and say "thank you" than it does to frown and be p.o.'d all the time.
Life lessons through fabulous handbags. Merci, Louis Vuitton
I've just seen some stuff in my own LV where I would be able to do something and another person who was being helped prior to or after couldn't. I will be honest, in my store I SA "hop" because my schedule doesn't allow me to come back if my SA isn't there. I also don't spend much money in LV. I spend a lot more in Other designer brands. That's what gives me the feeling it's just a client by client basis.
Just met my new SA in a different city's LV since our local LV closed down. Bought a few goodies and dropped off my pre loved zippy organizer for reglazing... She didn't ask any questions, just seemed to inspect it for authenticity and any other defect. Was quoted 100 and 6 weeks time.
Ok so don't yell at me when I was cleaning the rivets on a Noe with Brasso I noticed when I got it on the leather (and didn't wipe it away immediately) it kind of cleaned and brightened the leather. So, I took to the heat stamp on the yellow epi Sac Plat with q-tip and Brasso. It did remove some of the purple gunk stuck to it. Lost my nerve though as I know this is not Brasso's stated purpose. Eek.
My SA quoted me 500 to replace all the leather piping and the side tabs on my Porte Document Vertical in Monogram Macassar. As he explained, they have to take the bag apart completely. Since this is normal wear and tear, I was expecting to pay for this repair but he said they were going to gift me the repair. I think it always helps when you drop off your bag for repair on a day you buy a new bag as well!
I hope this is helpful to PDV owners.
I hope this is helpful to PDV owners.
