I'm so happy to hear it! I will be contacting them again shortly. I have had mine since early 2008 so I'm looking forward to it looking like a new bag! Thanks again for your help!!
Repair/Replacement Costs - List
- Thread starter chanelplz
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About 3 months ago, I sent an inquiry about some potential repairs on a bag. After 3 weeks, they replied and said I would have to send it in for further assessment, so I did so. Now it’s been two months and the repair status says “in process”. It used to have a completion date but now just says in process. No communication about what could be fixed or the potential cost. Has anyone else had that experience? Part of my inquiry was about what appears to be a tear in the canvas where a strap attaches, so I’m pretty surprised they accepted in for repair with no explanation about what could/would be done. Now I just kind of want it back.
On another note, I sent it to them, well wrapped, in a diaper box. I thought it would attract less attention for theft or damage. I’m sure they thought that was ridiculous.
On another note, I sent it to them, well wrapped, in a diaper box. I thought it would attract less attention for theft or damage. I’m sure they thought that was ridiculous.
I would call corporate and ask they get in touch with repairs on your behalf. I live in the US, and when my bag was finished with repairs, it was sent back to me without an email from LV, and with no change on the repair status. I only knew my repair was arriving because UPS sent me an email saying I had a package from aftersales care. I know one other person on this site had the same thing happen, no repair update, bag was shipped without contacting them, and they weren't able to sign for it.About 3 months ago, I sent an inquiry about some potential repairs on a bag. After 3 weeks, they replied and said I would have to send it in for further assessment, so I did so. Now it’s been two months and the repair status says “in process”. It used to have a completion date but now just says in process. No communication about what could be fixed or the potential cost. Has anyone else had that experience? Part of my inquiry was about what appears to be a tear in the canvas where a strap attaches, so I’m pretty surprised they accepted in for repair with no explanation about what could/would be done. Now I just kind of want it back.
On another note, I sent it to them, well wrapped, in a diaper box. I thought it would attract less attention for theft or damage. I’m sure they thought that was ridiculous.
My bag was a complimentary repair (<6 months purchase). I remember reading somewhere though that lv said they would contact you 1-2 weeks after shipping your item out to collect payment. It's weird they didn't quote you before you shipped your bag out though.
I agree 100% with daisy913, get ahold of corporate and see what’s going on. That’s the first I’ve read of someone experiencing that. I’m getting nervous it’s going to take a long time but I’m also not surprised because of COVID.
About 3 months ago, I sent an inquiry about some potential repairs on a bag. After 3 weeks, they replied and said I would have to send it in for further assessment, so I did so. Now it’s been two months and the repair status says “in process”. It used to have a completion date but now just says in process. No communication about what could be fixed or the potential cost. Has anyone else had that experience? Part of my inquiry was about what appears to be a tear in the canvas where a strap attaches, so I’m pretty surprised they accepted in for repair with no explanation about what could/would be done. Now I just kind of want it back.
On another note, I sent it to them, well wrapped, in a diaper box. I thought it would attract less attention for theft or damage. I’m sure they thought that was ridiculous.
Here’s a quick update: I spoke with Customer Care through iMessage and this was the response I received: I was originally told 6-8 weeks but it’s now possibly looking like 8-10 weeks. I’m assuming the repair being in progress means it’s being fixed or is soon to be fixed?
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This happened to me too - no status update on site but my repaired wallet was shipped back to me
I had a very good repair experience. The leather on the side where you keep bills on my Clemence wallet had split. So I brought it to the boutique inside Neiman Marcus and the SA said they would send it out for repair. They did the repair and did not charge me anything. I had the wallet just over a year.
I took your advice and reached out via the online chat. They let me know the repair is almost done. It’s listed as a complimentary repair to the handles. I have a feeling they could not repair the issue I was more concerned with, which was some minor tearing at the strap connection. I wish they had communicated any of this to me. That said, at least it sounds like I’m not out any money and will receive my bag soon!
Lest anyone be concerned, this bag is over 5 years old, so I think the strap issue is wear and tear, not a true defect (and it’s very minor and I’m very OCD).
I know the handles came from an era of sticky glazing (even though I never had a real issue with it) so I bet they repaired them because it’s a common issue with the bag (a 2015 retiro).
I know the handles came from an era of sticky glazing (even though I never had a real issue with it) so I bet they repaired them because it’s a common issue with the bag (a 2015 retiro).
Do you have a picture of the tearing on the strap connection? That’s awesome the repair is going to be complimentary though! Also, how long have they had your item for?
Another update: Louis Vuitton contacted me directly today and told me that the piping would also need replaced due to the fact it connects with the chapes for the shoulder strap. They also said they recommend getting ALL of the vachetta replaced for an even patina. The new cost is now $720! I got sticker shocked at first but ended up agreeing to follow through with the advisors advice.
I got my bag back today! The funny thing is, it didn’t come with any indication as to what had been done. I do believe they replaced the handles because they feel really stiff. I don’t think they addressed what I was concerned about with the strap connection, but it was minor. I wish they had asked me before replacing the handles. What a strange experience.
Very odd they didn’t contact you to ask about replacing the handles. LV contacted me to get permission to follow through with my repairs because they have to do the piping with the chaps (apparently the piping connects with the should strap chapes on my KeepAll) Louis Vuitton sent (with the shipping label etc) a itemized list of what repairs were going to be done- see attached. I would suggest getting in contact and seeing what if they can provide you with a list of the ALL repairs that were done during the bags visit with them.
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i recently sent my palm springs infrarouge mini backpack in to lv to get the zipper repaired. they told me it would cost $120 but they sent it back to me fixed and did not bill me at all. my zipper had ripped out from the lining and they fixed it nicely. So I'm not sure if they're going to bill me or if its just a free repair...